Walkin Drive For Service Desk Technical Support(International voice)

Tech Mahindra; Hyderabad; Presencial; INR 300 000 - 540 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Training and career growth

Friendly work environment

Resumo da oferta

Tech Mahindra in Hyderabad is hiring for a Service Desk role (Technical Support – International Voice). The position involves handling customer queries, delivering timely solutions, and upholding high service quality.

Responsibilities include L1/L2 technical support, incident logging, ITSM tool usage (ServiceNow, BMC Remedy, HPSM, CA Service Desk), Active Directory, Office 365, Windows OS, VPN/Citrix/Exchange support, and remote troubleshooting.

Qualificações

• Fresher or experienced candidates are eligible.
• Excellent English communication and strong technical knowledge.
• At least 6 months in technical support/service desk; international voice preferred.
• Willing to work night shifts and 24/7 rotational shifts.
• Work from office at HiTech City or Bahadurpally; immediate joiners preferred.
• Basic knowledge of technical issues; no relocation required.
• Exposure to ITIL processes is a plus.

Responsabilidades

• Handle customer queries via calls and emails.
• Troubleshoot and resolve technical issues (L1/L2).
• Document incidents and maintain proper records.
• Ensure customer satisfaction with prompt service.
• Operate ITSM tools (ServiceNow, BMC Remedy, HPSM, CA Service Desk).
• Assist with Active Directory user management and Office 365 issues.
• Provide remote troubleshooting for desktop, laptop, mobile, and printers.
• Troubleshoot hardware and network issues; support VPN, Citrix, Exchange.

Conhecimentos

Technical support

English skills

ITIL knowledge

Ferramentas

ServiceNow

BMC Remedy

HPSM

CA Service Desk

Descrição da oferta de emprego

Job description

Hiring for - Service Desk (Technical Support || International voice) Role :

• Technical support associate
• Senior Technical Support associate

Job Description: We are looking for enthusiastic candidates to join our Technical Support International Voice (Service Desk) team. The role involves handling customer queries, providing timely solutions, and maintaining excellent service quality.

Key Responsibilities:

• Technical Support (L1/L2)
• Respond to customer queries via calls/emails.
• Troubleshoot and resolve technical issues.
• Maintain proper documentation of incidents.
• Ensure customer satisfaction with prompt service.
• Service Desk Operations
• ITSM Tools (ServiceNow, BMC Remedy, HPSM, CA Service Desk)
• Active Directory (User Management, Password Reset, Account Unlock)
• Microsoft Office & O365 Support (Outlook, Excel, Teams)
• Windows OS (7/8/10) & Desktop Troubleshooting
• VPN / Citrix / Exchange Support
• Hardware & Network Troubleshooting (LAN, Printers, Devices)
• Remote Troubleshooting (Desktop, Laptop, Mobile, Printers)
• Antivirus, Patch Management, SCCM basics
• Voice (Excellent Communication Skills) Knowledge of ITIL Processes

Requirements:

• Fresher and Experience both are eligible
• Freshers with only excellent communication skills and good technical knowledge are eligible
• Experience with min 6months in technical support and service desk into international voice will be preferrable
• Excellent communication skills in English.
• Willingness to work in rotational shifts.(Night shifts) 24/7
• work from office
• Work location - Hitech city or bahadurpally
• Immediate joiner
• Basic knowledge of Technical issues
• No Relocation

Perks/Benefits:

• Training and career growth opportunities
• Friendly work environment

HR- ANIKETH