Walk-in | Service Desk Analyst 1

Wipro; Hyderabad; On-site; INR 240,000 - 360,000; Full time

Job summary

Wipro in Hyderabad is seeking a Service Desk Analyst (Technical Support) to handle end-user issues across calls, chats, and emails. The role requires 0–2 years of experience and is a on-site, 5 days/week position with rotational shifts including nights.

The candidate should have strong verbal and written communication skills and basic troubleshooting knowledge, with immediate joining preferred. A one-way cab facility is provided within a 30 km radius.

Qualifications

• Fresher graduates or candidates with experience in Service Desk / Customer Support
• Strong verbal and written communication skills
• Basic knowledge of technical troubleshooting
• Immediate joiners preferred

Responsibilities

• Provide enduser support for application issues, system administration queries, and network-related concerns
• Diagnose, prioritize, troubleshoot, and resolve incidents via call/chat/email/walkins
• Identify and escape highpriority or critical issues
• Accurately log and document all interactions in the incident management tool

Job description

• Pursuing candidates are not eligible

Job Details

• Role: Service Desk Analyst (Technical Support)
• Support Mode: Calls / Chats / Emails (No choice of modality)
• Experience: 0 to 2 years
• Location: Hyderabad
• Work Mode: Work From Office (5 days/week Mandatory)
• Shift: Rotational shifts, including night shifts (as per project requirement)
• Transport: Oneway cab facility (7 PM to 7 AM | 30 km radius)
• Office Hours: 9.5 hours per day
• Commute: Candidate must be comfortable commuting to the office
• Communication: Excellent verbal & written communication skills required

Preferred Candidate Profile

• Fresher graduates or candidates with experience in Service Desk / Customer Support
• Strong verbal and written communication skills
• Basic knowledge of technical troubleshooting
• Immediate joiners preferred

Job Responsibilities

1. Provide enduser support for application issues, system administration queries, and network-related concerns
2. Diagnose, prioritize, troubleshoot, and resolve incidents via call/chat/email/walkins
3. Identify and escape highpriority or critical issues
4. Accurately log and document all interactions in the incident management tool

Ensure timely and effective resolution of helpdesk requests