Walkin-Customer Service | Naukri.com | Noida

Info Edge; Dadri; In loco; INR 223.000 - 391.000; Tempo pieno

Descrizione del lavoro

Info Edge Limited seeks a customer support professional to respond to queries, complaints, escalations, and requests across calls, chats, and emails. The role emphasizes timely, patient, and solution-focused service, with collaboration across departments to ensure satisfaction.

Freshers or candidates with up to 2 years of experience are preferred. The position is based in Noida sector 15, with 5.5 days working and a fixed Sunday off; incentives may apply.

Competenze

• Good communication skills.
• Active listening skills.
• Strong convincing skills.
• Client handling skills.

Mansioni

• Manage inbound and outbound calls, chats, and emails from customers.
• Adhere to SLAs and schedule adherence.
• Follow procedures and processes of the organization.
• Identify customer queries and provide effective solutions.
• Address customer complaints in a timely, compassionate and patient manner.
• Collaborate with internal teams to ensure resolution and satisfaction.
• Monitor personal performance and productivity against SLAs.

Conoscenze

Good communication

Active listening

Strong convincing

Client handling

Descrizione del lavoro

Job Objective:

Objective of this role is to respond to customer queries, complaints, escalations and requests about the services via inbound /outbound calls, chats and emails.

Job Description:

• Manage inbound / outbound calls, chat and emails from customers
• Adhere to the Service Level Agreement (SLAs) / Schedule Adherence
• Adhere to the laid down procedures / protocols of the process & organization
• Identify customer queries, concerns and overall needs and provide solutions
• Address customer complaints in a timely, compassionate and patient manner
• Collaborate with appropriate teams/departments to ensure query resolution and customer satisfaction
• Understand and maintain personal performance trackers to keep a check on expected productivity, quality, timely login, SLA for complaints on a daily basis
• Create customer satisfaction and delight by solving product related queries timely

Required Skills:

• Good communication skills
• Active listening skills
• Strong convincing skills
• Client handling skills

Desired Skills:

• Good interpersonal skills
• Solution oriented with effective problem-solving skills

Why Join Us:

This is a unique opportunity to work on innovative and disruptive technology driven business solutions that are shaping the future of the industry. We are looking for candidates who are willing to work passionately in a fast-paced environment and are ready to enhance their skills by learning something new. Being a part of InfoEdge, will allow you to unleash your potential and carve your own career.

To learn more about Info Edge visit http://www.infoedge.in/

PFB requirements and interview details below:

Working Days: 5.5 days working with a fixed Sunday off and rotational offs on Saturdays.

Requirements:

• Freshers must have good communication skills.
• Experienced Candidates should have less than 2 years of experience- Preferred

- Sector-2 noida sector 15 nearest metro- location.

80% OF CTC IS FIXED REST IS INCENTIVE.