Walkin Drive Team Lead Role || Noida

HCLTech; Dadri; On-site; INR 700,000 - 900,000; Full time

Benefits offered by this job

Cab facility

Job summary

HCL Technologies Limited is conducting a walk-in interview for a Team Lead role at Noida location. The event is open to experienced candidates, with fresher eligibility explicitly excluded. Join us on 3rd November from 11:00 AM to 2:00 PM at Noida, working from the office with flexible shifts and cab facility within 35km.

Bring updated resume, ID proofs, and PAN/Aadhar cards. The role focuses on delivering high-quality customer service across channels, managing team performance, and driving

Qualifications

• Experience in customer service or customer operations.
• Proven ability to build, manage and foster a team oriented environment.
• Excellent written and spoken communication skills.

Responsibilities

• Manage the team performance and career development of the team.
• Own and create performance improvement plans.
• Act as escalation point and take immediate action during call spikes to ensure proper coverage.
• Ensure initial and ongoing training are complete and updated with latest content.
• Performance management of all representatives.

Skills

Customer service experience

Team leadership

Communication skills

Job description

Walkin Drive for Team Lead Role for Noida Location

Interested candidates can walk in for an interview | Freshers are not eligible

Dates: 3rd November

Timing: 11:00 AM - 2:00PM

Work Location: Noida

Please carry:2 Updated Resume1 Passportsize1 ID Proof Pan card/ Aadhar Card (Do not bring any laptops, pen drives, or electronic devices)

Job Description

Location Noida

Mode Work From Office

Shifts Flexible/US/Rotational

Cabs- Yes, Both Sides, Chargeable , And provided within 35km (Both Sides 70km) of range one side from Residence to Working location. (No Noddle Points & No Travel reimbursement)

SHORTDESCRIPTION section. 1 of 6.

Section Title: Job Summary

Job Summary

Responsible for delivering high-quality customer service by managing customer interactions across multiple channels, resolving inquiries efficiently, maintaining accurate documentation, and contributing insights to enhance customer experience and operational effectiveness

LONGDESCRIPTION section. 2 of 6.

Section Title: Key Responsibilities

Key Responsibilities

• Manage the team performance and career development of the team


• Own and create performance improvement plans


• Act as escalation point and take immediate action during call spikes to ensure proper coverage


• Ensures initial and ongoing training are complete and updated with latest content


• Performance management of all representatives

LONGDESCRIPTION section. 3 of 6.

Section Title: Skill Requirements

Skill Requirements

• Customer service/customer operations experience


• Proven ability to build, manage and foster a team oriented environment


• Excellent written and spoken communication skills