Customer Support - Voice Process

Info Edge Limited; Dadri; On-site; INR 201,000 - 290,000; Full time

Benefits offered by this job

Day Shift

5 Days working

Job summary

Info Edge Limited invites applications for a Voice Process Executive in Noida. You will handle calls and emails from corporate customers, resolving queries related to the Naukri portal features and services, and deliver a trusted, value-driven experience.

You will assist recruiters and HR professionals in understanding portal functionalities, communicate service offerings clearly, and ensure resolutions within defined TAT while coordinating with multiple teams.

Qualifications

• Excellent verbal and written communication skills.
• Ability to work independently and under pressure.
• Comfortable with rotational shifts.

Responsibilities

• Interacting with corporate customers on calls and emails.
• Assisting recruiters and HR in understanding portal functionalities.
• Explaining Naukri.com features and service offerings to clients.
• Resolving queries with quality input within defined TAT.
• Coordinating with various departments to ensure timely follow-ups.
• Working on CRM and reporting tools to maintain productivity and quality.

Skills

Verbal communication

Written communication

Under pressure

Job description

Voice Process Executive

Noida 132

About Info Edge

InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent.

About BU: Naukri.com

Naukri is Indias market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails.

Job Objective

The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner.

Job Description

• Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables)
• Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries
• Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website
• Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT
• Coordinating with other departments on a daily basis and following up with them diligently
• Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected

Required Skills

• Excellent verbal and written communication skills
• Ability to work independently and under pressure
• Comfortable with rotational shifts

Perks

• Day Shift
• 5 Days working