Walk in-Workflow Coordinator- US Chat support- Teleradiology-1+YOE

Osprosys Software; Bengaluru; Presencial; INR 300 000 - 500 000; Tempo integral

Resumo da oferta

Osprosys Software seeks a capable Workflow Coordinator to manage daily operations, coordinate international client support, and optimize PACS-driven processes. You will monitor queues, track SLAs, and communicate across global teams to ensure timely issue resolution and quality outcomes.

The role requires a Bachelor's degree and 1+ year of relevant experience, with proficiency in Excel and ticketing/workflow tools. Night shifts may be required to meet international needs.

Qualificações

• Bachelor's degree in any discipline.
• 1+ year of experience in Workflow Coordination, International Chat Support, Client Support, Teleradiology Operations, PACS Coordination, or similar roles.
• Experience with PACS, workflow systems, or ticketing platforms is preferred.
• Good understanding of SLA management and workflow monitoring.
• Strong communication, coordination, and problem-solving skills.
• Proficiency in MS Excel and reporting tools.
• Ability to multitask and prioritize in a fast-paced environment.
• Experience in healthcare, SaaS, IT services, BPO/KPO, or customer operations is preferred.

Responsabilidades

• Coordinate and monitor daily workflow activities to ensure timely task completion.
• Assign, track, and prioritize work based on requirements and SLAs.
• Monitor work queues and ensure smooth case distribution among teams.
• Communicate with international clients and internal teams via chat, Slack, email, and workflow tools.
• Work extensively on PACS, workflow management systems, and collaboration platforms.
• Escalate delays, issues, or bottlenecks to the appropriate teams.
• Ensure accurate documentation and maintain workflow records.
• Coordinate with cross-functional teams to ensure seamless operations and timely issue resolution.
• Track productivity, turnaround time, and service quality metrics.
• Identify workflow gaps and recommend process improvements.
• Support shift handovers by communicating pending work effectively.
• Work in rotational shifts, including night shifts, based on international business needs.

Conhecimentos

Workflow coordination

International chat support

Client support

Teleradiology operations

PACS coordination

SLA management

MS Excel

Multitasking

Formação académica

Bachelor's degree

Ferramentas

PACS systems

Ticketing platforms

Workflow management systems

Descrição da oferta de emprego

Role & responsibilities

• Coordinate and monitor daily workflow activities to ensure timely task completion.
• Assign, track, and prioritize work based on operational requirements and SLAs.
• Monitor work queues and ensure smooth case distribution among teams.
• Communicate with international clients and internal teams via chat, Slack, email, and workflow management tools.
• Work extensively on PACS, workflow management systems, and collaboration platforms.
• Escalate workflow delays, technical issues, or operational bottlenecks to the appropriate teams.
• Ensure accurate documentation and maintain workflow records.
• Coordinate with cross-functional teams to ensure seamless operations and timely issue resolution.
• Track productivity, turnaround time (TAT), and service quality metrics.
• Identify workflow gaps and recommend process improvements.
• Support shift handovers by ensuring all pending work is communicated effectively.
• Work in rotational shifts, including night shifts, based on international business requirements.

Preferred candidate profile

• Bachelor's degree in any discipline.
• 1+ year of experience in Workflow Coordination, International Chat Support, Client Support, Teleradiology Operations, PACS Coordination, or similar operational roles.
• Experience working with PACS, workflow management systems, or ticketing platforms is preferred.
• Good understanding of SLA management and workflow monitoring.
• Strong communication, coordination, and problem-solving skills.
• Proficiency in MS Excel and reporting tools.
• Ability to multitask and prioritize work in a fast-paced environment.
• Experience in healthcare, SaaS, IT services, BPO/KPO, or customer operations is preferred.