Client Relation/ Client Experience Executive -Operations

Teleradiology Solutions Pvt. Ltd.; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Teleradiology Solutions Pvt. Ltd. in Bengaluru’s Bangalore North invites a proactive Client Relation Executive to join our Support Operations team.

You will manage end-to-end client relationships, resolve issues, and ensure timely case deliveries within defined Turnaround Time (TAT). You will be the primary liaison between clients and internal departments, coordinating with Operations, Tech Support, and Quality teams to drive service quality and reporting.

Qualifications

• Bachelor’s degree in Business, Communications or related field.
• 3–5 years of experience in account management, operations, or client servicing.
• Strong communication, interpersonal, and problem-solving skills.
• Excellent organizational skills and attention to detail.
• Ability to work effectively in a fast-paced, cross-functional environment.

Responsibilities

• Client Relationship Management: build and nurture strong client relationships.
• Resolve operational issues and ensure timely case deliveries.
• Coordinate with internal teams to address client needs.
• Prepare regular client reports and monitor KPIs.
• Identify process improvements and escalate when needed.

Skills

Communication

Interpersonal skills

Problem solving

Organizational skills

Cross-functional collaboration

Education

Bachelor's degree in Business, Communications, or related field

Job description

Bangalore North, India | Posted on 07/22/2026

About Company: Teleradiology Solutions (TRS) is a pioneer in teleradiology, delivering round-the-clock diagnostic radiology reporting and support to hospitals and healthcare providers across India, the US, and other global markets. Founded in 2002 by two Yale-trained physicians and headquartered in Ardmore, PA, TRS today serves over 150 hospitals across 21 countries.
The company pairs a network of board-certified radiologists — including ABR-certified specialists — with technology-driven workflows and its AI-enabled arm, dAIgnostiX, to deliver fast, accurate, and reliable imaging interpretation. dAIgnostiX is based out of Bengaluru (Whitefield). TRS/dAIX also maintains an active academic focus ( www.radguru.net) and ongoing research interests, including AI in radiology.

Job Overview

We are seeking a proactive and client-focused Client Relation Executiveto join our Support Operations team. In this role, you will oversee end-to-end client relationship management, resolve operational issues, and ensure timely case deliveries within defined Turnaround Time (TAT). You’ll be the primary point of contact between clients and internal departments.

Key Responsibilities

1. Client Relationship Management

Build and nurture strong, long-term relationships with clients.

Understand client objectives, expectations, and operational needs.

Act as the single point of contact for all client communications.

Proactively identify and address client concerns.

Work closely with clients to develop effective solutions.

Escalate unresolved issues to senior management when necessary.

3. Troubleshooting

Investigate discrepancies and operational problems.

Coordinate with the technical support team to resolve client-reported issues.

Ensure quick turnaround and follow-ups.

4. Case Management

Track case progress and ensure timely delivery aligned with TAT.

Provide regular updates and status reports to clients.

Identify workflow gaps and implement process improvements.

5. Cross-Functional Coordination

Collaborate with Operations, Tech Support, and Quality teams.

Share client feedback to help enhance internal processes and service quality.

6. Client Reporting & Analytics

Prepare regular reports on case metrics, KPIs, and performance trends.

Use data insights to identify service gaps and recommend solutions.

Qualifications

Bachelor's degree in Business, Communications, or a related field.

3–5 years of experience in account management, operations, or client servicing.

Strong communication, interpersonal, and problem-solving skills.

Excellent organizational skills and attention to detail.

Ability to work effectively in a fast-paced, cross-functional environment.