Operations Specialist - Workforce Management Help Desk

OASIS Group; Bengaluru; On-site; INR 630,000 - 770,000; Full time

Job summary

TTM Healthcare Solutions is looking for an Operations Specialist to manage and monitor tickets related to ROTA, ensuring queries are handled efficiently and resolved within agreed timelines. You will handle ticket assignment, prioritization, follow-up, escalation, documentation, and reporting while coordinating with relevant teams for timely resolution.

The role requires 3–5 years of experience in ticket management or customer support, with strong communication and coordination skills.

Qualifications

• Minimum 3–5 years of experience in ticket management, customer support or a similar service-oriented environment.
• Experience handling queries through ticketing systems; experience with any workforce management platforms is preferred.
• Strong communication, interpersonal, and coordination skills.

Responsibilities

• Monitor ticket queues and ensure timely assignment of incidents, service requests, and tasks.
• Prioritize tickets based on severity, impact, and SLA commitments.
• Track ticket progress and follow up with assigned teams for resolution.
• Escalate critical or overdue tickets to appropriate stakeholders.
• Ensure ticket documentation is complete and accurate.
• Generate ticket performance reports and identify trends.

Skills

Problem Solving

Attention to Detail

Multitasking

Ticket Management

Ticket Prioritization

SLA Monitoring

Stakeholder Coordination

Communication

Education

Any Graduate

Job description

Operations Specialist - Workforce Management Help Desk

• Full time, Permanent
• Rs 700,000

Who We Are

TTM Healthcare Solutions is a world-class healthcare workforce solutions company with offices in Ennis, India and South Africa. We’ve built a reputation for being totally people focused. As a member of our team you’ll feel our commitment to help take your career to the next level and realise your potential.

Skills and attributes

• Problem Solving
• Attention to Detail
• Multitasking
• Ticket and Queue Management
• Ticket Prioritization
• SLA Monitoring
• Stakeholder Coordination
• Excellent Commuication and Interpersonal skills

Description

Job Summary:

We are looking for a detail-oriented and proactive professional to manage and monitor tickets related to ROTA, ensuring queries are handled efficiently and resolved within agreed timelines. The role involves ticket assignment, prioritization, follow-up, escalation, documentation, and reporting, while coordinating with relevant teams to ensure timely resolution.

Job Description:

• Monitor ticket queues and ensure timely assignment of incidents, service requests, and tasks.
• Prioritize tickets based on severity, impact, and SLA commitments.
• Track ticket progress and follow up with assigned teams for resolution.
• Escalate critical or overdue tickets to appropriate stakeholders.
• Ensure ticket documentation is complete and accurate.
• Generate ticket performance reports and identify trends.

Preferred candidate profile

Education

Any Graduate

Experience

• Minimum 3–5 years of experience in ticket management, customer support or a similar service-oriented environment.
• Experience handling queries through ticketing systems; experience with any workforce management platforms is preferred.
• Strong communication, interpersonal, and coordination skills.
• Good understanding of ticket prioritization, escalation, follow-up, and SLA management.
• Solution-oriented, with a proactive approach to managing and resolving challenges.
• Strong attention to detail and ability to maintain accurate ticket documentation and records.

TTM Healthcare Solutions is an Equal Opportunity Employer