Walk in-Customer Support(Male only) - 1-5 years experience

Osprosys Software; Bengaluru; On-site; INR 300,000 - 450,000; Full time

Job summary

Osprosys Software in Bengaluru seeks a customer support professional to handle inbound/outbound calls with US healthcare facilities and imaging centers. You will coordinate radiology workflow, respond to queries, and maintain detailed records while upholding confidentiality and quality targets.

The role requires strong English communication, problem-solving, and the ability to work in a fast-paced environment, including US night shifts and rotational weekly offs.

Qualifications

• Excellent verbal and written English communication skills.
• Strong listening, comprehension, and interpersonal skills.
• Comfortable communicating with US-based healthcare facilities over the phone.
• Good problem-solving and coordination skills.
• Basic computer knowledge and ability to work with multiple applications.
• Ability to work effectively in a fast-paced, target-oriented environment.
• Willingness to work in US/night shifts and rotational weekly offs.
• Freshers with strong communication skills may apply.
• Prior experience in international voice support, healthcare BPO, or teleradiology support is an advantage

Responsibilities

• Handle inbound and outbound calls with US healthcare facilities and imaging centers.
• Coordinate with facility staff regarding radiology studies, workflow, and operational requirements.
• Respond to facility-related queries and provide timely assistance as per process guidelines.
• Coordinate with internal Teleradiology, Operations, and Radiologist teams when required.
• Follow up on pending requests and ensure timely resolution of facility concerns.
• Escalate critical or unresolved issues to the appropriate team.
• Accurately document calls, requests, and actions taken in the relevant systems.
• Maintain professional communication and strong telephone etiquette while interacting with international clients.
• Ensure adherence to company policies, process guidelines, and confidentiality requirements.
• Meet defined quality, productivity, response-time, and customer-service targets.

Skills

English proficiency

Active listening

Phone/voice support

Coordination skills

Computer basics

Fast-paced work

Night shift willingness

Job description

Role & responsibilities

• Handle inbound and outbound calls with US healthcare facilities and imaging centers.
• Coordinate with facility staff regarding radiology studies, workflow, and operational requirements.
• Respond to facility-related queries and provide timely assistance as per process guidelines.
• Coordinate with internal Teleradiology, Operations, and Radiologist teams when required.
• Follow up on pending requests and ensure timely resolution of facility concerns.
• Escalate critical or unresolved issues to the appropriate team.
• Accurately document calls, requests, and actions taken in the relevant systems.
• Maintain professional communication and strong telephone etiquette while interacting with international clients.
• Ensure adherence to company policies, process guidelines, and confidentiality requirements.
• Meet defined quality, productivity, response-time, and customer-service targets.

Preferred candidate profile

• Excellent verbal and written English communication skills.
• Strong listening, comprehension, and interpersonal skills.
• Comfortable communicating with US-based healthcare facilities over the phone.
• Good problem-solving and coordination skills.
• Basic computer knowledge and ability to work with multiple applications.
• Ability to work effectively in a fast-paced, target-oriented environment.
• Willingness to work in US/night shifts and rotational weekly offs.
• Freshers with strong communication skills may apply.
• Prior experience in international voice support, healthcare BPO, or teleradiology support is an advantage