Walk in-Customer Support Representative- 1-5 years experience

Osprosys Software; Bengaluru; On-site; INR 312,000 - 469,000; Full time

Job summary

Osprosys Software in Bengaluru (India) is seeking a customer-support executive to handle inbound and outbound calls with US healthcare facilities and imaging centers, coordinating radiology studies and workflow, and responding to facility queries with timely assistance. You will maintain professional communication, document interactions, and support a US-night shift and rotational weekly offs.

Freshers with strong communication skills may apply; prior international voice support or teleradiology

Qualifications

• Excellent verbal and written English communication skills.
• Strong listening, comprehension, and interpersonal skills.
• Comfortable communicating with US-based healthcare facilities over the phone.
• Good problem-solving and coordination skills.
• Basic computer knowledge and ability to work with multiple applications.
• Ability to work effectively in a fast-paced, target-oriented environment.
• Willingness to work in US/night shifts and rotational weekly offs.
• Freshers with strong communication skills may apply.
• Prior experience in international voice support, healthcare BPO, or teleradiology support is an advantage

Responsibilities

• Handle inbound and outbound calls with US healthcare facilities and imaging centers.
• Coordinate with facility staff regarding radiology studies, workflow, and operational requirements.
• Respond to facility-related queries and provide timely assistance as per process guidelines.
• Coordinate with internal Teleradiology, Operations, and Radiologist teams when required.
• Follow up on pending requests and ensure timely resolution of facility concerns.
• Escalate critical or unresolved issues to the appropriate team.
• Accurately document calls, requests, and actions taken in the relevant systems.
• Maintain professional communication and strong telephone etiquette while interacting with international clients.
• Ensure adherence to company policies, process guidelines, and confidentiality requirements.
• Meet defined quality, productivity, response-time, and customer-service targets.

Skills

English comms

Phone etiquette

US healthcare familiarity

Job description

Role & responsibilities

• Handle inbound and outbound calls with US healthcare facilities and imaging centers.
• Coordinate with facility staff regarding radiology studies, workflow, and operational requirements.
• Respond to facility-related queries and provide timely assistance as per process guidelines.
• Coordinate with internal Teleradiology, Operations, and Radiologist teams when required.
• Follow up on pending requests and ensure timely resolution of facility concerns.
• Escalate critical or unresolved issues to the appropriate team.
• Accurately document calls, requests, and actions taken in the relevant systems.
• Maintain professional communication and strong telephone etiquette while interacting with international clients.
• Ensure adherence to company policies, process guidelines, and confidentiality requirements.
• Meet defined quality, productivity, response-time, and customer-service targets.

Preferred candidate profile

• Excellent verbal and written English communication skills.
• Strong listening, comprehension, and interpersonal skills.
• Comfortable communicating with US-based healthcare facilities over the phone.
• Good problem-solving and coordination skills.
• Basic computer knowledge and ability to work with multiple applications.
• Ability to work effectively in a fast-paced, target-oriented environment.
• Willingness to work in US/night shifts and rotational weekly offs.
• Freshers with strong communication skills may apply.
• Prior experience in international voice support, healthcare BPO, or teleradiology support is an advantage