Walk-in | WNS Hiring - Insurance Underwriting experience required - 2-7Yrs

WNS Holdings; Bengaluru; On-site; INR 800,000 - 1,400,000; Full time

Job summary

WNS Holdings in Bengaluru is seeking a skilled professional for underwriting & policy servicing operations. You will manage complex insurance/reinsurance transactions, review and issue endorsements, renewals, and cancellations with high accuracy and adherence to SLAs.

The role requires strong data interpretation, quality focus, and ability to mentor junior staff while coordinating cross-team workflows. You will engage with UK and local management and handle client inquiries with proactive

Qualifications

• 3+ years of core experience in Insurance / Reinsurance underwriting & policy servicing.
• Strong knowledge of insurance/reinsurance systems and policy lifecycle workflows.
• Analytical and data-interpretation skills with solid decision-making ability.
• Experience or aptitude in guiding teams, mentoring peers, and coordinating projects.
• Excellent written and verbal communication for cross-border stakeholder management.

Responsibilities

• Manage, review, and process high-complexity insurance and reinsurance transactions with high accuracy and SLAs.
• Analyse underwriting and policy servicing issues, identify bottlenecks, and propose solutions.
• Provide informal guidance and mentoring to junior staff; coordinate workflow across teams.
• Interpret policy data, ensuring quality compliance and supporting process improvements.
• Communicate professionally with UK and local management; handle client interactions and escalate issues when needed.

Skills

Underwriting & policy servicing

Complex problem solving

Team guidance & leadership

Data interpretation & quality

Stakeholder & client management

Job description

Role & responsibilities

Key Responsibilities

• Underwriting & Policy Servicing Operations: Manage, review, and process high-complexity insurance and reinsurance transactions, including end-to-end policy servicing (endorsements, renewals, cancellations, adjustments, and issuance) with high accuracy and within defined SLAs.
• Complex Problem Solving: Analyse intricate underwriting and policy servicing issues, evaluate operational bottlenecks, and provide effective solutions using existing frameworks while managing process variations.
• Team Guidance & Leadership: Provide informal guidance, mentorship, and operational support to junior underwriting and servicing staff; lead or support project-related activities and coordinate workflow across teams.
• Data Interpretation & Quality: Interpret complex policy, risk, and endorsement data with exceptional attention to detail, ensuring strict adherence to quality compliance and contributing to continuous process improvements.
• Stakeholder & Client Management: Communicate professionally and effectively (both verbally and in writing) with UK and local management, handle client interactions, address queries, and elevate issues proactively when required.

Preferred candidate profile

• Experience: Minimum 3+ years of relevant core experience in Insurance / Reinsurance Underwriting & Policy Servicing.
• Domain Knowledge: Strong working knowledge of Insurance & Reinsurance systems, policy lifecycle workflows, and administration platforms.
• Analytical & Decision-Making Skills: Strong data interpretation skills coupled with mid-level decision-making ability and reasonable operational discretion.
• Leadership Capability: Experience or strong aptitude in team guidance, peer mentoring, and handling project coordination (Band A - solves complex problems with limited management authority).
• Communication & Resilience: Exceptional written and verbal communication skills for cross-border stakeholder management, with the ability to articulate issues clearly, handle pressure, and meet strict deadlines.