AVP-Specialty Underwriting Operations (London Markets)

Genpact; Dadri; Sur place; INR 1 500 000 - 2 500 000; Plein temps

Résumé du poste

A leading global professional services firm is seeking an AVP for Specialty Underwriting Operations to lead a large team supporting Global Re/Insurance services. This role involves overseeing operations, managing client relationships, and driving continuous improvement initiatives. Candidates should have significant experience in underwriting and specialty insurance operations, particularly in London Markets, and must demonstrate skills in team leadership and performance management. This is a full-time position located in India.

Qualifications

• Experience in Underwriting, Specialty and P&C Operations is mandatory.
• Proven experience in London Markets/Lloyd's of London.
• Ability to manage end-to-end client service delivery and P&L.

Responsabilités

• Lead the team of UWS & DA resources supporting a large Global Re/Insurance Specialty service provider.
• Deliver Value through transformation initiatives and ensure Zero Surprise operations.
• Manage client relationships independently till CXO levels.

Connaissances

Underwriting

Specialty and P&C Operations

Client Service Delivery

Cross-Functional Team Collaboration

Lean Six Sigma

Description du poste

AVP‑Specialty Underwriting Operations (London Markets)

In this role, candidate will be responsible to lead the team of UWS & DA resources supporting a large Global Re / Insurance Specialty P&C service provider with presence in the UK (London Market). This is a niche functional lead role and will manage a span of ~75+ professionals across operations.

Responsibilities

• Deep domain knowledge in all sub service lines within the Insurance & Reinsurance UWS, Delegated Authority Domain for a specialty Insurance service provider within London Markets
• Delivering Value through transformation initiatives, ensuring Zero Surprise operations and Growing business with client
• Deliver Tech and Data Analytics enabled operations on Transaction / outcome commercials
• Adhering to client & contract requirements, manage client relationship independently till CXO levels and work with the client organization to ensure common objectives are delivered

Must Haves

• Experience in Underwriting, Specialty and P&C Operations is mandatory
• Experience in London Markets/ Lloyd's of London with exposure to European Geography is a must have
• Lead the complete ambit of outsourced operations for UWS, & DA to ensure high levels of customer satisfaction for both functional and CXO stakeholders
• Groom and enable career progression while encouraging Genpact culture (CI2). Achieve /exceed retention targets and driving continuous upskilling within teams.
• Collaborate and work globally with other Genpact business leaders and functional leaders to build and commercialize existing and new product offerings
• Demonstrate lean six sigma framework to drive continuous performance improvement and drive transformation agenda
• Must be able to work with cross functional teams like Operations, HR, Service Line, Digital, Transformation, Transitions, etc.
• Pro‑active, ability to trouble shoot, work through organizational change scenarios.
• Implement appropriate mechanisms to identify, understand and bring up performance gaps and/or performance breakthroughs. Develop and implement improvement plans to close performance gaps.
• Collaborate in the new deal process including solutioning, pricing, due diligence, transition, and stabilization
• Experience to manage end‑to‑end client service delivery and P&L
• Intellectual agility and analytical outlook

Preferred qualifications

• Experience in managing UWS & DA operations and out of these relevant years in managing large teams and end-to-end service delivery

Seniority level

• Director

Employment type

• Full‑time

Job function

• Consulting

Industries

• Business Consulting and Services, IT Services and IT Consulting, and Strategic Management Services