Customer Support Representative

WNS Holdings; Bengaluru; On-site; INR 300,000 - 450,000; Full time

Job summary

WNS Holdings is hiring for an International Voice Process General Insurance (Claims Processing) - Customer Support Associate in Bengaluru. The role involves handling inbound/outbound calls, resolving insurance queries, and delivering a high-quality customer experience from an on-site office.

The ideal candidate will have 1–4 years of experience, strong English communication, and a customer-first approach, with UK rotational shifts and in-person interviews.

Qualifications

• Graduates with minimum 1 year experience in International Voice BPO domain.
• Excellent verbal communication skills in English.
• Customer-focused mindset and problem-solving ability.

Responsibilities

• Handle customer calls for international clients professionally and efficiently
• Understand customer requirements and help them with best available options
• Maintain high standards of communication and customer satisfaction
• Adhere to process guidelines and quality parameters
• Document customer interactions appropriately

Skills

English communication

Listening skills

Customer-focused

Problem-solving

Job description

Job Title: Customer Support Associate General Insurance - Claims Processing (International Voice Process)

Location: Bangalore, Karnataka (In-Person Interview only)

Experience: 1-4 Years

Working Days: 5 Days a Week

Weekly Off: Sat - Sun Fixed Week Off

Employment Type: Full-Time

Interview Type: Face-to-face Interview

About WNS: WNS is a leading global Business Process Management (BPM) company and, following its acquisition by Capgemini, is now part of the Capgemini Group. WNS brings deep domain expertise and technology-driven solutions across industries including Insurance, Banking & Financial Services, Healthcare, Travel, Retail, and Manufacturing, helping global organizations enhance customer experience, operational efficiency, and business performance.

As part of the Capgemini Group, WNS offers employees the opportunity to work with leading global clients, gain international exposure, and build expertise across diverse business processes. With a strong focus on innovation, digital transformation, and professional development, WNS provides a dynamic environment for building a successful long-term career.

We are looking for enthusiastic and customer-focused professionals to join our International Voice Process General Insurance (Claims Processing) team. The selected candidates will be responsible for handling inbound and/or outbound customer calls, resolving insurance-related queries, providing accurate information, and delivering a high-quality customer experience.

The ideal candidate should have strong English communication skills, good listening ability, a customer-oriented approach, and the flexibility to work in international shifts.

Key Responsibilities:

• Handle customer calls for international clients professionally and efficiently
• Understand customer requirements and help them with best available options
• Maintain high standards of communication and customer satisfaction
• Adhere to process guidelines and quality parameters
• Document customer interactions appropriately

Eligibility Criteria:

• Graduates with minimum 1 year experience in International Voice BPO domain Mandatory.
• Excellent verbal communication skills in English
• Customer-focused mindset and problem-solving ability.

Work Schedule:

• 5 days working from office
• Sat - Sun Week off
• UK Rotational Shift