Assistant Manager

Euspert - APPCAST - CPC; Bengaluru Urban; On-site; INR 2,400,000 - 4,000,000; Full time

Job summary

WNS, part of Capgemini, seeks a seasoned Group Manager / Assistant Manager – Commercial Insurance Underwriting Operations with 10+ years of experience. The role leads end-to-end underwriting processes, oversees policy administration, endorsements, renewals, and related operations, collaborating with UK and global stakeholders.

You will drive process excellence, governance, and quality controls, mentor teams, and manage capacity and performance to meet SLAs, TATs, and productivity standards.

Qualifications

• Bachelor’s Degree / Graduate from a recognized institution.
• Minimum 10 years of relevant experience in Insurance Operations and Commercial Insurance Underwriting.
• Proven experience in team management, people leadership, process governance, and stakeholder management.

Responsibilities

• Manage and oversee Commercial Insurance Underwriting Operations and end-to-end insurance processes.
• Demonstrate strong understanding of the Insurance Lifecycle, including underwriting, policy administration, endorsements, renewals, claims interface, billing, and related operational processes.
• Provide subject matter expertise (SME) in Commercial Insurance Underwriting and Insurance Operations.
• Develop and implement departmental plans, operational strategies, and resource plans.
• Manage team capacity, productivity, performance, and resource utilization.
• Drive process improvement, operational excellence, standardization, and continuous improvement initiatives.
• Contribute to policy formulation, process governance, controls, and risk management.
• Handle complex and high-value operational transactions, exceptions, and process variations.
• Analyze complex insurance accounting and operational scenarios, identify root causes, and drive appropriate resolution.
• Ensure adherence to quality, SLA, TAT, productivity, compliance, and governance requirements.
• Identify operational risks, escalated critical issues, and implement corrective and preventive actions.
• Lead quality assurance, process controls, audit readiness, and governance activities.
• Mentor, coach, and develop team members and junior professionals.
• Build domain capability through training, knowledge management, best-practice sharing, and SME support.
• Manage team deliverables and ensure consistent operational performance.
• Partner with UK-based clients, local management, business stakeholders, and cross-functional teams.
• Participate in client discussions, operational reviews, governance meetings, and performance management forums.
• Communicate complex operational, accounting, and process-related issues effectively to senior management and stakeholders.
• Identify opportunities for automation, digital transformation, process simplification, and operational efficiency.
• Establish and promote best practices across Commercial Insurance Underwriting Operations.

Skills

Commercial Insurance Underwriting

Insurance Operations

Insurance Lifecycle Management

Policy Administration

Insurance Accounting

Process Management

Operations Management

People Management

Team Leadership

Stakeholder Management

Client Management

Process Governance

Quality Management

Risk Management

SLA & TAT Management

Process Improvement

Continuous Improvement

Operational Excellence

Root Cause Analysis

Problem Solving

Business Process Management

Change Management

Knowledge Management

Performance Management

Automation

Transformation

Education

Bachelor’s Degree / Graduate from a recognized institution

Job description

About WNS

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. WNS combines deep domain expertise with AI-powered platforms, analytics, and intelligent operations to help businesses innovate, scale, adapt, and build resilience.

Job Title

Group Manager / Assistant Manager / – Commercial Insurance Underwriting Operations

Role Overview

We are looking for an experienced Insurance Operations Manager / Commercial Underwriting SME with 10+ years of relevant experience in Commercial Insurance Underwriting. The role requires strong expertise in the insurance lifecycle, commercial underwriting, insurance operations, process governance, quality management, stakeholder management, and people leadership. The successful candidate will act as a Subject Matter Expert (SME) and business/domain expert, managing complex operational activities, driving process excellence, developing teams, and partnering with UK and local stakeholders to deliver high-quality outcomes within agreed SLA, TAT, quality, and productivity standards .

Key Responsibilities

• Manage and oversee Commercial Insurance Underwriting Operations and end-to-end insurance processes.
• Demonstrate strong understanding of the Insurance Lifecycle , including underwriting, policy administration, endorsements, renewals, claims interface, billing, and related operational processes.
• Provide subject matter expertise (SME) in Commercial Insurance Underwriting and Insurance Operations.
• Develop and implement departmental plans, operational strategies, and resource plans.
• Manage team capacity, productivity, performance, and resource utilization.
• Drive process improvement, operational excellence, standardization, and continuous improvement initiatives.
• Contribute to policy formulation, process governance, controls, and risk management .
• Handle complex and high-value operational transactions, exceptions, and process variations.
• Analyse complex insurance accounting and operational scenarios , identify root causes, and drive appropriate resolution.
• Ensure adherence to quality, SLA, TAT, productivity, compliance, and governance requirements.
• Identify operational risks, escalated critical issues, and implement corrective and preventive actions.
• Lead quality assurance, process controls, audit readiness, and governance activities.
• Mentor, coach, and develop team members and junior professionals.
• Build domain capability through training, knowledge management, best-practice sharing, and SME support .
• Manage team deliverables and ensure consistent operational performance.
• Partner with UK-based clients, local management, business stakeholders, and cross-functional teams .
• Participate in client discussions, operational reviews, governance meetings, and performance management forums.
• Communicate complex operational, accounting, and process-related issues effectively to senior management and stakeholders.
• Identify opportunities for automation, digital transformation, process simplification, and operational efficiency .
• Establish and promote best practices across Commercial Insurance Underwriting Operations.

Required Skills & Competencies

Commercial Insurance Underwriting Insurance Operations Insurance Lifecycle Management Commercial Insurance Underwriting Operations Policy Administration Insurance Accounting Process Management Operations Management People Management Team Leadership Stakeholder Management Client Management Process Governance Quality Management Risk Management SLA & TAT Management Process Improvement Continuous Improvement Operational Excellence Root Cause Analysis Problem Solving Business Process Management Change Management Knowledge Management Performance Management

Key Competencies

Strong commercial insurance domain expertise Excellent analytical and problem-solving skills Strong decision-making and judgment Ability to manage complex process variations and operational exceptions Strong people leadership and team management capabilities Excellent verbal and written communication skills Strong client and stakeholder management skills Ability to work with UK and global stakeholders Strong focus on quality, controls, governance, compliance, and process excellence Ability to translate complex business and operational issues into clear solutions Demonstrated ability to drive transformation and continuous improvement

Qualifications & Experience

Bachelor’s Degree / Graduate from a recognized institution. Minimum 10 years of relevant experience in Insurance Operations and Commercial Insurance Underwriting . Proven experience in team management, people leadership, process governance, and stakeholder management . Experience working with international/UK insurance operations or global insurance clients is preferred. Team Handling Exp Mandatory ! Preferred Profile Candidates with experience in the following areas will be preferred: Commercial Underwriting | General Insurance | P&C Insurance | Insurance Operations | Underwriting Support | Policy Administration | Insurance Accounting | London Market Insurance | UK Insurance | Insurance Shared Services | Process Excellence | Operations Management | Quality & Governance | Client Management | People Management | Transformation

Keywords

Commercial Insurance, Commercial Underwriting, Insurance Underwriting, Underwriting Operations, Insurance Operations, P&C Insurance, General Insurance, Insurance Lifecycle, Policy Administration, Insurance Accounting, UK Insurance, London Market, Insurance SME, Subject Matter Expert, Operations Manager, Group Manager, Process Management, Process Excellence, Operational Excellence, Quality Management, Risk Management, Governance, SLA, TAT, Client Management, Stakeholder Management, People Management, Team Leadership, Continuous Improvement, Process Improvement, Automation, Transformation, Business Operations.