Walk-in | Trainee Process Associate AR Caller

AGS Health; Chennai; On-site; INR 250,000 - 350,000; Full time

Benefits offered by this job

Saturday Sunday fixed Week Offs.

PF ESI Gratuity

Health insurance.

Performance bonus

Competitive remuneration

Free cab transport

Job summary

AGS Health in Chennai seeks a Trainee Process Associate AR Caller for its International Voice Process. Graduates with 2022–2026 batch are eligible; diploma and engineering degree holders are not. The role involves addressing AR through analysis, making calls, and using tools to secure payments and correct submissions.

Walk-in interviews are conducted for selection. The shift is US timing (05:30 PM to 2:30 AM) with two-way transport.

Qualifications

• Graduate fresher (2022–2026) in eligible degrees.
• Diploma, B.E./B.Tech/ME/M.Tech are not eligible.
• Willingness to work in US shift timings.

Responsibilities

• Address outstanding AR through analysis and calls using available resources.
• Utilize tools and applications to achieve payment, corrected submission, appeals, or adjustments.
• Report trends in denials, submission errors, credentialing issues and billing roadblocks to supervisor.
• Meet established SLAs for production and quality.
• Document call outcomes clearly in the billing system.
• Stay updated with changes in policies and procedures.
• Improve performance based on feedback from manager/QA team.

Skills

Verbal communication

Written communication

Analytical skills

Logical thinking

Education

BBA

BA

B.Com

BCA

B.Sc (Physics)

B.Sc (Chemistry)

B.Sc (CS)

B.Sc ( Maths)

Job description

Dear Candidates,

Greetings from AGS Health!

Job Title: Trainee Process Associate AR Caller

Process: International Voice Process

Qualification: Graduate fresher- BBA, BA., B.Com., BCA, B.Sc (Physics, Chemistry, CS, Maths), Passed out year - 2022- 2026

Please Note: Diploma, B.E./B.Tech/ME/ M.Tech are not eligible to apply

Interview Process- Only direct walk-in interview

Rounds of Interview:

• 1. HR Interview
• 2. Online Assessment - Grammar & Aptitude
• 3. Versant Test - Language Assessment
• 4. Operational/Technical Interview

Shift Timing: 05:30 PM to 2:30 AM (US Shift).

Transport: Two-way transport is available within the defined boundaries.

Roles and Responsibilities

• To address outstanding or assigned AR through analysis and phone calls by using available resources.
• Utilization of all possible tools and applications available to take account to the next level of resolution, which would result in a payment, corrected submission, appeals, patient transfer or adjustment.
• To report trends / patterns in denials, claim submission errors, credentialing issues and billing related roadblocks to the immediate reporting manager.
• To meet the established SLAs (service level agreements) for production and quality.
• To update the outcome of the calls or analysis in a clear and coherent manner in the billing system.
• To utilize the and stay updated with changes done with the P & Ps
• To improve the performance based on the feedback provided by the reporting manager / quality audit team.

Work Location: Chennai

Job Type: Full-time, Regular / Permanent

Benefits:

• Saturday Sunday fixed Week Offs.
• PF ESI Gratuity
• Health insurance.
• Performance bonus
• Competitive remuneration
• Free cab transport

Required Skills:

• Good Verbal and Written Communication skills
• Should be comfortable working with US Shifts.
• Sound analytical skills
• Logical thinking