Trainee Process Associate

AGS Health; Chennai; On-site; INR 350,000 - 450,000; Full time

Benefits offered by this job

Health insurance

Two-way transport

Fixed Week Off (Sat/Sun)

Performance bonus

Competitive remuneration

Free cab transport

Job summary

AGS Health is hiring a Trainee Process Associate AR Caller to join its International Voice Process in Chennai. The role targets graduate freshers from BBA, BA, B.Com, BCA or B.Sc with readiness for US shift schedules and strong communication skills.

Key responsibilities include addressing AR issues via calls, leveraging tools for payments or adjustments, and reporting denial trends while meeting SLAs. Transport and health benefits are provided as part of the package.

Qualifications

• Graduate fresher with relevant degrees as listed in the posting.
• Willing to work in US shifts and under shift-based schedules.
• Demonstrated verbal and written communication skills.
• Strong analytical and logical thinking abilities.

Responsibilities

• Handle AR-related queries and follow-up with patients through calls, using available resources.
• Utilize systems and tools to process payments, corrections, appeals, or adjustments.
• Report trends in denials or submission errors to the reporting manager.
• Meet established SLAs for production and quality and document outcomes clearly in the billing system.
• Stay updated with changes in processes and policies and implement feedback.

Skills

Verbal communication

Written communication

Analytical skills

Logical thinking

Education

Graduate Fresher (BBA/BA/B.Com/BCA/B.Sc)

Job description

Dear Candidates,

Greetings from AGS Health!

Job Title: Trainee Process Associate AR Caller

Process: International Voice Process

Qualification: Graduate fresher- BBA, BA., B.Com., BCA, B.Sc, Passed out year - 2021 - 2026

Please Note: Diploma, B.E./B.Tech/ME/ M.Tech are not eligible to apply

Interview Process- Only direct walk-in interview

Rounds of Interview:

1. HR Interview

2. Online Assessment - Grammar & Aptitude

3. Versant Test - Language Assessment

4. Operational/Technical Interview

Shift Timing: 05:30 PM to 2:30 AM (US Shift).

Transport: Two-way transport is available within the defined boundaries.

Roles and Responsibilities

• To address outstanding or assigned AR through analysis and phone calls by using available resources.
• Utilization of all possible tools and applications available to take account to the next level of resolution, which would result in a payment, corrected submission, appeals, patient transfer or adjustment.
• To report trends / patterns in denials, claim submission errors, credentialing issues and billing related roadblocks to the immediate reporting manager.
• To meet the established SLAs (service level agreements) for production and quality.
• To update the outcome of the calls or analysis in a clear and coherent manner in the billing system.
• To utilize the and stay updated with changes done with the P & Ps
• To improve the performance based on the feedback provided by the reporting manager / quality audit team.

Work Location: OMR / KOSMO

Job Type: Full-time, Regular / Permanent

Benefits:

• Saturday Sunday fixed Week Offs.
• PF ESI Gratuity
• Health insurance.
• Performance bonus
• Competitive remuneration
• Free cab transport

Required Skills:

• Good Verbal and Written Communication skills
• Should be comfortable working with US Shifts.
• Sound analytical skills
• Logical thinking