Walk-in Thane - Palava

Digitide; Thane; On-site; INR 350,000 - 550,000; Full time

Job summary

Digitide is seeking a Customer Care Executive to be the face of the company, handling customer inquiries, providing timely information, and resolving issues with professionalism and courtesy.

You will collaborate across teams to ensure a seamless customer journey, stay updated on policies, protect data privacy, and contribute to a positive customer experience for clients worldwide.

Qualifications

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Ability to work independently and manage multiple tasks.
• Proficiency in using customer relationship management (CRM) systems.
• Knowledge of customer service best practices and techniques.
• Familiarity with customer support software and tools.
• Ability to work in a fast-paced and dynamic environment.
• Excellent time management and organizational skills.
• A positive and customer-centric attitude.
• Willingness to learn and adapt to new technologies and processes.

Responsibilities

• Handle customer inquiries and provide accurate information in a timely manner.
• Resolve customer issues and concerns, ensuring a positive experience.
• Maintain a professional and courteous demeanor at all times.
• Collaborate with other teams to ensure a seamless customer journey.
• Stay updated with company policies and procedures to provide accurate guidance.
• Document and report customer feedback and suggestions for improvement.
• Ensure customer data privacy and security.
• Handle customer escalations and provide effective solutions.
• Maintain a positive and friendly attitude towards customers.
• Continuously seek opportunities to enhance customer satisfaction.

Skills

Communication

Problem solving

CRM systems

Time management

Teamwork

Tools

CRM software

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a Customer Care Executive, you will be the face of our company, representing Digitide Solutions Limited to our valued customers. Your primary role is to handle customer inquiries, provide timely and accurate information, and resolve any issues or concerns they may have. You will be expected to maintain a high level of professionalism and courtesy at all times, ensuring a positive and satisfying customer experience.

Responsibilities

• Handle customer inquiries and provide accurate information in a timely manner.
• Resolve customer issues and concerns, ensuring a positive experience.
• Maintain a professional and courteous demeanor at all times.
• Collaborate with other teams to ensure a seamless customer journey.
• Stay updated with company policies and procedures to provide accurate guidance.
• Document and report customer feedback and suggestions for improvement.
• Ensure customer data privacy and security.
• Handle customer escalations and provide effective solutions.
• Maintain a positive and friendly attitude towards customers.
• Continuously seek opportunities to enhance customer satisfaction.

Qualifications

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Ability to work independently and manage multiple tasks.
• Proficiency in using customer relationship management (CRM) systems.
• Knowledge of customer service best practices and techniques.
• Familiarity with customer support software and tools.
• Ability to work in a fast-paced and dynamic environment.
• Excellent time management and organizational skills.
• A positive and customer-centric attitude.
• Willingness to learn and adapt to new technologies and processes.

About Us

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Info

• Job Identification 267230
• Job Category Customer Support/Operations | BPM