Walk-in - Noida

Digitide Solutions Limited; Dadri; On-site; INR 250,000 - 420,000; Full time

Job summary

Digitide Solutions Limited is seeking a Customer Care Executive to be the first point of contact for customers, handling inquiries, resolving issues, and providing timely assistance. You will work with the support team to ensure a seamless customer journey.

Responsibilities include responding to inquiries via phone, email, and live chat, troubleshooting issues, and maintaining records while upholding data privacy and collaborating with other departments to improve processes.

Qualifications

• Excellent communication skills, both verbal and written, in English.
• Strong customer service orientation and a passion for helping others.
• Ability to work independently and manage multiple tasks efficiently.
• Proficiency in using computer systems and customer relationship management tools.
• Prior experience in a customer support role is preferred but not mandatory.

Responsibilities

• Answer customer inquiries promptly and professionally via phone, email, and live chat.
• Troubleshoot and resolve customer issues, providing effective solutions.
• Maintain accurate records of customer interactions and feedback.
• Escalate complex issues to the appropriate team members or supervisors.
• Ensure customer data privacy and security, adhering to company policies.
• Provide regular updates to customers on the status of their inquiries or requests.
• Collaborate with other departments to improve customer service processes.
• Stay updated with product knowledge and company policies to offer accurate information.
• Actively listen to customer concerns and provide empathetic responses.
• Maintain a positive and friendly attitude throughout customer interactions.

Skills

English communication

Customer service

CRM tools

Multi-tasking

Independent work

Tools

CRM software

Helpdesk software

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a Customer Care Executive, you will be the first point of contact for our customers, handling inquiries, resolving issues, and providing timely assistance. Your role is crucial in maintaining customer satisfaction and building strong relationships. You will work closely with our support team to ensure a seamless and efficient customer journey.

Responsibilities

• Answer customer inquiries promptly and professionally via phone, email, and live chat.
• Troubleshoot and resolve customer issues, providing effective solutions.
• Maintain accurate records of customer interactions and feedback.
• Escalate complex issues to the appropriate team members or supervisors.
• Ensure customer data privacy and security, adhering to company policies.
• Provide regular updates to customers on the status of their inquiries or requests.
• Collaborate with other departments to improve customer service processes.
• Stay updated with product knowledge and company policies to offer accurate information.
• Actively listen to customer concerns and provide empathetic responses.
• Maintain a positive and helpful attitude throughout customer interactions.

Qualifications

• Excellent communication skills, both verbal and written, in English.
• Strong customer service orientation and a passion for helping others.
• Ability to work independently and manage multiple tasks efficiently.
• Proficiency in using computer systems and customer relationship management tools.
• Prior experience in a customer support role is preferred but not mandatory.
• Quick learner with the ability to adapt to new systems and processes.
• Excellent problem-solving skills and a logical approach to issue resolution.
• Emotional intelligence and the ability to de-escalate customer concerns.
• Attention to detail and a focus on delivering accurate information.
• A positive and friendly attitude, with a customer-centric mindset.

About Us

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Info

• Job Identification 257210
• Job Category Customer Support/Operations | BPM