Walk-in - Thane - Ashar IT Park

Digitide Solutions Limited; Thane; On-site; INR 300,000 - 450,000; Full time

Job summary

Digitide Solutions Limited is seeking an Associate in the customer care team in Thane, Maharashtra. The role focuses on handling customer inquiries, delivering timely solutions, and maintaining accurate records.

You will engage via phone, email, and live chat, while upholding a positive brand image and adhering to data privacy policies. The ideal candidate has at least 2 years in customer care, excellent communication, and CRM skills.

Qualifications

• Excellent communication skills (verbal & written) with active listening.
• Strong problem-solving abilities and customer-centric approach.
• Ability to work independently and manage multiple tasks.
• Proficiency in using CRM systems and tools.
• Positive and enthusiastic attitude with a passion for service.
• Excellent time management and prioritization.
• Basic computer skills and software familiarity.
• Willingness to learn and adapt to new technologies.

Responsibilities

• Respond to customer inquiries and provide prompt solutions via phone, email, and live chat.
• Maintain a high level of customer satisfaction with a friendly, helpful attitude.
• Escalate complex issues to the appropriate teams and follow up for resolution.
• Document and update customer records accurately in the database.
• Collaborate with the support team to identify trends and improve processes.
• Stay updated with product knowledge and company policies to provide accurate information.
• Handle complaints and feedback, ensuring positive resolutions.
• Assist in training and mentoring new team members, sharing expertise.
• Ensure compliance with company policies and data privacy.

Skills

Excellent communication

Problem solving

Independent work

CRM proficiency

Positive attitude

Time management

Basic computer skills

Willingness to learn

Education

High school diploma or equivalent

Tools

CRM software

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As an Associate, you will play a vital role in our customer care team, ensuring our clients receive the best possible experience. Your primary focus will be to handle customer inquiries, provide timely and accurate solutions, and maintain a positive and professional image of our company. This role offers an exciting opportunity to be part of a dynamic and growing team, where your contributions will directly impact our success.

Responsibilities

• Respond to customer inquiries and provide prompt solutions via phone, email, and live chat.
• Maintain a high level of customer satisfaction by ensuring a friendly and helpful attitude.
• Escalate complex issues to the appropriate teams and follow up to ensure resolution.
• Document and update customer records accurately, ensuring a comprehensive database.
• Collaborate with the support team to identify trends and improve our support processes.
• Stay updated with product knowledge and company policies to provide accurate information.
• Handle customer complaints and feedback, ensuring a positive resolution.
• Assist in training and mentoring new team members, sharing your expertise.
• Ensure compliance with company policies and procedures, especially regarding data privacy.

Qualifications

• A minimum of 2 years of experience in a customer care or support role.
• Excellent communication skills, both verbal and written, with a focus on active listening.
• Strong problem-solving abilities and a customer-centric approach.
• Ability to work independently and manage multiple tasks simultaneously.
• Proficiency in using customer relationship management (CRM) systems and tools.
• A positive and enthusiastic attitude, with a passion for delivering exceptional service.
• Excellent time management skills and the ability to prioritize tasks effectively.
• A good understanding of basic computer applications and software.
• Willingness to learn and adapt to new technologies and processes.
• A high school diploma or equivalent qualification is required.

About Us

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Info

• Job Identification 257172
• Job Category Customer Support/Operations | BPM