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Digitide Solutions Limited; Mumbai; On-site; INR 300,000 - 540,000; Full time

Job summary

Digitide Solutions Limited is seeking a Customer Care Executive in Mumbai to be the first point of contact for customers. You will handle inquiries, provide product information, and resolve issues, collaborating with sales and technical teams to ensure a seamless journey.

The role requires 1–2 years in customer care, strong communication, and a customer-centric approach. Excellent data privacy, process adherence, and ongoing product knowledge are essential.

Qualifications

• A high school diploma or equivalent is required; a college degree in a related field is preferred.
• Minimum 1-2 years of experience in a customer care or support role.
• Excellent communication skills, both verbal and written, with diverse customers.
• Strong problem-solving and analytical skills, with creative solutions.
• Proficiency in using CRM systems and other relevant software.
• Ability to work independently and manage multiple tasks.

Responsibilities

• Answer customer inquiries via phone, email, and live chat in a timely and professional manner.
• Provide accurate product/service information and recommendations to customers.
• Troubleshoot and resolve customer issues, escalating complex cases to the appropriate teams.
• Maintain accurate records of customer interactions and feedback.
• Ensure customer data privacy and security, adhering to company policies.
• Collaborate with the sales team to understand customer needs and support during the sales process.
• Follow up with customers to ensure queries are resolved and satisfaction is maintained.

Skills

Customer care experience

CRM software

Excellent communication

Problem solving

Education

High school diploma

College degree preferred

Tools

CRM software

Job description

Trending

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a Customer Care Executive, you will be the first point of contact for our customers, handling inquiries, providing product/service information, and resolving issues. Your role is crucial in maintaining customer satisfaction and building strong relationships. You will work closely with our sales and technical teams to ensure a seamless customer journey.

Responsibilities

• Answer customer inquiries via phone, email, and live chat in a timely and professional manner.
• Provide accurate product/service information and recommendations to customers.
• Troubleshoot and resolve customer issues, escalating complex cases to the appropriate teams.
• Maintain accurate records of customer interactions and feedback.
• Ensure customer data privacy and security, adhering to company policies.
• Collaborate with the sales team to understand customer needs and provide support during the sales process.
• Follow up with customers to ensure their queries are resolved and their satisfaction is maintained.
• Stay updated with product knowledge and company policies to provide accurate information.
• Actively listen to customer concerns and provide empathetic and effective solutions.
• Contribute to continuous process improvement by providing feedback and suggestions.

Qualifications

• A high school diploma or equivalent is required; a college degree in a related field is preferred.
• Minimum 1-2 years of experience in a customer care or support role.
• Excellent communication skills, both verbal and written, with the ability to communicate effectively with diverse customers.
• Strong problem-solving and analytical skills, with the ability to think critically and provide creative solutions.
• Proficiency in using customer relationship management (CRM) systems and other relevant software.
• Ability to work independently and manage multiple tasks simultaneously.
• A customer-centric approach with a focus on delivering exceptional service.
• Strong interpersonal skills and a positive, friendly attitude.
• Willingness to learn and adapt to new technologies and processes.
• Fluency in English is mandatory; proficiency in additional languages is a plus.

About Us

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Info

• Job Identification 257183
• Job Category Customer Support/Operations | BPM