Customer Care Executive

Digitide; Navi Mumbai; On-site; INR 200,000 - 280,000; Full time

Job summary

Digitide Solutions in Navi Mumbai invites applications for a Customer Care Executive. You will be the face of Digitide, building strong relationships with clients, handling inquiries, and delivering post-sales support.

The role requires clear communication, problem-solving, and the ability to work in a fast-paced environment. You will collaborate with multiple teams to ensure client satisfaction and data privacy while maintaining a positive, professional demeanor.

Qualifications

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Ability to work independently and manage multiple tasks.
• Willingness to continuously learn and adapt to new technologies.

Responsibilities

• Respond to customer inquiries and complaints promptly and efficiently.
• Provide accurate and up-to-date product/service information to customers.
• Offer technical support and guidance to resolve customer issues.
• Maintain a positive and friendly attitude while interacting with customers.
• Ensure customer data privacy and security during interactions.
• Document and escalate complex issues to the appropriate teams.
• Collaborate with other departments to improve customer experience.
• Conduct regular customer satisfaction surveys and analyze feedback.
• Stay updated with company policies and procedures to provide accurate guidance.

Skills

Communication

Customer Service

Problem Solving

Time Management

Team Collaboration

Adaptability

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

Digitide Solutions is Hiring in Navi Mumbai and Thane!!!!!!

As a Customer Care Executive, you will be the face of our company, representing Digitide Solutions with professionalism and a customer-centric approach. Your role is crucial in building and maintaining strong relationships with our clients, ensuring their satisfaction and loyalty. You will be responsible for handling inquiries, providing timely and accurate information, and offering excellent post-sales support.

Responsibilities

• Respond to customer inquiries and complaints promptly and efficiently.
• Provide accurate and up-to-date product/service information to customers.
• Offer technical support and guidance to resolve customer issues.
• Maintain a positive and friendly attitude while interacting with customers.
• Ensure customer data privacy and security during interactions.
• Document and escalated complex issues to the appropriate teams.
• Collaborate with other departments to improve customer experience.
• Conduct regular customer satisfaction surveys and analyze feedback.
• Stay updated with company policies and procedures to provide accurate guidance.

Qualifications

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Ability to work independently and manage multiple tasks.
• Ability to work in a fast-paced and dynamic environment.
• Excellent time management and organizational skills.
• A positive and customer-centric attitude.
• Willingness to continuously learn and adapt to new technologies.

About Us

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Info

• Job Identification 264234
• Job Category Customer Support/Operations | BPM