Walk-in - Indore

Digitide Solutions Limited; Indore District; On-site; INR 279,000 - 390,600; Full time

Job summary

A leading digital solutions firm is seeking a Customer Care Executive to serve as the first point of contact for clients. You will ensure customer satisfaction by resolving inquiries efficiently and maintaining accurate records of interactions. The ideal candidate should have 1-2 years of experience in customer service, excellent communication skills in English and Hindi, and proficiency in CRM systems. This role will contribute significantly to enhancing customer experiences while working within a supportive team environment.

Qualifications

• Minimum 1-2 years of experience in a customer care or support role.
• Strong problem-solving abilities and a customer-centric approach.
• Proficiency in using customer relationship management (CRM) systems.
• Basic knowledge of computer hardware and software troubleshooting.

Responsibilities

• Handle customer inquiries and provide timely responses via phone, email, and live chat.
• Troubleshoot and resolve technical issues, providing clear and concise instructions.
• Maintain accurate records of customer interactions and feedback.
• Collaborate with the support team to identify trends and improve support processes.

Skills

Customer-centric approach

Excellent communication skills

Problem-solving abilities

Time management

Education

High school diploma or equivalent

Bachelor's degree in a related field (preferred)

Tools

Customer relationship management (CRM) systems

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a Customer Care Executive, you will be the first point of contact for our clients, providing timely and accurate assistance. Your primary goal is to ensure a positive customer experience, resolve inquiries, and build strong relationships. You will work closely with our support team to deliver efficient and effective solutions, contributing to our overall customer satisfaction goals.

Responsibilities

• Handle customer inquiries and provide timely responses via phone, email, and live chat.
• Offer accurate and friendly support, ensuring a high level of customer satisfaction.
• Troubleshoot and resolve technical issues, providing clear and concise instructions.
• Maintain accurate records of customer interactions and feedback.
• Collaborate with the support team to identify trends and improve support processes.
• Ensure compliance with company policies and procedures during customer interactions.
• Escalate complex or sensitive issues to the appropriate team members or managers.
• Stay updated with product knowledge and industry trends to provide relevant advice.
• Actively contribute to team discussions and share best practices.
• Maintain a positive and professional attitude at all times.

Qualifications

• A high school diploma or equivalent is required, with a preference for a bachelor's degree in a related field.
• Minimum 1-2 years of experience in a customer care or support role.
• Excellent communication skills, both verbal and written, in English and Hindi.
• Strong problem-solving abilities and a customer-centric approach.
• Ability to work independently and manage multiple tasks simultaneously.
• Proficiency in using customer relationship management (CRM) systems.
• Basic knowledge of computer hardware and software troubleshooting.
• Willingness to learn and adapt to new technologies and processes.
• Excellent time management and organizational skills.
• A positive and enthusiastic attitude towards customer service.

About Us

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Info

• Job Identification 257201
• Job Category Customer Support/Operations | BPM