Customer Relationship Executive

Digitide; Hapur; Presencial; INR 300 000 - 420 000; Tempo integral

Resumo da oferta

Digitide is seeking a Customer Relationship Executive to be the face of our brand, delivering exceptional service and a seamless experience for clients. You will handle inquiries, provide accurate information, resolve issues promptly, and strive for the highest level of customer satisfaction while upholding data privacy and security.

Engagement with internal teams to map the customer journey, staying updated on our AI-led solutions, and contributing to process improvements will be part of your

Qualificações

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Ability to work independently and manage multiple tasks.
• Customer-oriented mindset with a focus on satisfaction.
• Proficiency in MS Office and basic computer skills.
• Prior experience in a customer-facing role is preferred.
• Knowledge of BFSI industry is an advantage.
• Ability to work in a fast-paced and dynamic environment.
• Excellent time management and organizational skills.
• Willingness to learn and adapt to new technologies.

Responsabilidades

• Handle customer inquiries and provide timely responses.
• Resolve customer issues and complaints effectively.
• Maintain a positive and professional attitude at all times.
• Build and maintain strong relationships with customers.
• Ensure customer data privacy and security.
• Stay updated with product knowledge and industry trends.
• Collaborate with other teams to enhance the customer journey.
• Provide feedback and suggestions for process improvements.
• Conduct customer satisfaction surveys and analyze results.
• Assist in developing and implementing customer engagement strategies.

Conhecimentos

Excellent communication

Strong problem-solving

Independent work

Customer-oriented mindset

MS Office proficiency

Customer-facing experience

BFSI knowledge

Time management

Adaptability

Ferramentas

MS Office

Descrição da oferta de emprego

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its values. Your primary focus will be on delivering exceptional customer service and creating a seamless experience for our clients. You will be responsible for handling customer inquiries, providing accurate information, and ensuring a high level of satisfaction.

Responsibilities

• Handle customer inquiries and provide timely responses.
• Resolve customer issues and complaints effectively.
• Maintain a positive and professional attitude at all times.
• Build and maintain strong relationships with customers.
• Ensure customer data privacy and security.
• Stay updated with product knowledge and industry trends.
• Collaborate with other teams to enhance the customer journey.
• Provide feedback and suggestions for process improvements.
• Conduct customer satisfaction surveys and analyze results.
• Assist in developing and implementing customer engagement strategies.

Qualifications

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Ability to work independently and manage multiple tasks.
• Customer-oriented mindset with a focus on satisfaction.
• Proficiency in MS Office and basic computer skills.
• Prior experience in a customer-facing role is preferred.
• Knowledge of BFSI industry is an advantage.
• Ability to work in a fast-paced and dynamic environment.
• Excellent time management and organizational skills.
• Willingness to learn and adapt to new technologies.

About Us

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Info

• Job Identification 256876
• Job Category Customer Support/Operations | BPM