Walk-in - Airoli - Reliable Tech park B Wing

Digitide Solutions Limited

Mumbai

On-site

INR 279,000 - 446,400

Full time

14 days+

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Job summary

A leading technology solutions provider is seeking a Customer Care Executive in Mumbai. This role involves handling customer inquiries, providing information, and resolving issues while ensuring high customer satisfaction. Candidates should have a high school diploma and preferably 1-2 years of experience in customer service. Strong communication skills and a customer-centric approach are essential. The position offers the opportunity to enhance customer relations in a dynamic company environment.

Qualifications

1-2 years of experience in a customer service role preferred.
Ability to work independently and manage multiple tasks.
Willingness to learn and adapt to new technologies.

Responsibilities

Answer customer inquiries via phone, email, and live chat.
Provide accurate product/service information.
Troubleshoot and resolve customer issues.

Skills

Excellent communication skills

Strong problem-solving abilities

Customer-centric approach

Proficiency in using computers

Time management

Education

High school diploma or equivalent

Tools

Customer support software

Job description

Walk-in - Airoli - Reliable Tech park B Wing

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a Customer Care Executive, you will be the first point of contact for our customers, handling inquiries, providing product/service information, and resolving issues. Your role is crucial in maintaining customer satisfaction and building strong relationships. You will work closely with our support team to ensure a seamless and efficient customer journey.

Responsibilities

Answer customer inquiries via phone, email, and live chat in a timely and professional manner.
Provide accurate and up-to-date product/service information to customers.
Troubleshoot and resolve customer issues, offering effective solutions.
Maintain a high level of customer satisfaction by ensuring a positive and friendly attitude.
Document and update customer records and interactions in our CRM system.
Collaborate with the support team to escal complex issues and provide feedback.
Stay updated with the latest company policies, procedures, and product knowledge.
Actively listen to customer needs and provide personalized recommendations.
Ensure customer data privacy and security, adhering to company policies.

Qualifications