Walk-in - Kolkata - Technopolis

Digitide; Kolkata District; On-site; INR 250,000 - 420,000; Full time

Job summary

Digitide in Kolkata invites a Customer Care Executive to be the first point of contact for customers, handling inquiries, providing product and service information, and resolving issues. You will play a key role in maintaining satisfaction and building strong relationships.

The ideal candidate has a high school diploma, 1-2 years in support, excellent communication, and the ability to work independently while using CRM systems.

Qualifications

• A high school diploma or equivalent is required.
• 1-2 years of experience in a customer support role is preferred.
• Excellent communication skills, both verbal and written.
• Strong problem-solving and critical thinking abilities.
• Ability to work independently and manage multiple tasks.
• Proficiency in using CRM systems.
• Basic computer literacy and familiarity with office software.
• A customer-centric approach and a positive attitude.
• Willingness to learn and adapt to new technologies and processes.

Responsibilities

• Answer customer inquiries via phone, email, and live chat in a timely and professional manner.
• Provide accurate and up-to-date product/service information to customers.
• Troubleshoot and resolve customer issues, offering effective solutions.
• Maintain a positive and helpful attitude throughout customer interactions.
• Escalate complex issues to the appropriate team or supervisor when necessary.
• Ensure customer data privacy and security, adhering to company policies.
• Maintain accurate records of customer interactions and feedback.
• Collaborate with other teams to improve customer support processes.
• Stay updated with company policies, products, and services to offer the best support.

Skills

Excellent communication skills, verbal

CRM experience

Problem-solving and critical thinking

Multitasking and independence

Proficiency in office software

Education

High school diploma or equivalent

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a Customer Care Executive, you will be the first point of contact for our customers, handling inquiries, providing product/service information, and resolving customer issues. Your role is crucial in maintaining customer satisfaction and building strong relationships.

Responsibilities

• Answer customer inquiries via phone, email, and live chat in a timely and professional manner.
• Provide accurate and up-to-date product/service information to customers.
• Troubleshoot and resolve customer issues, offering effective solutions.
• Maintain a positive and helpful attitude throughout customer interactions.
• Escalate complex issues to the appropriate team or supervisor when necessary.
• Ensure customer data privacy and security, adhering to company policies.
• Maintain accurate records of customer interactions and feedback.
• Collaborate with other teams to improve customer support processes.
• Stay updated with company policies, products, and services to offer the best support.

Qualifications

• A high school diploma or equivalent is required.
• 1-2 years of experience in a customer support role is preferred.
• Excellent communication skills, both verbal and written.
• Strong problem-solving and critical thinking abilities.
• Ability to work independently and manage multiple tasks.
• Proficiency in using customer relationship management (CRM) systems.
• Basic computer literacy and familiarity with office software.
• A customer-centric approach and a positive attitude.
• Willingness to learn and adapt to new technologies and processes.

About Us

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Info

• Job Identification 257200
• Job Category Customer Support/Operations | BPM