Associate

Digitide; Ahmedabad District; On-site; INR 240,000 - 360,000; Full time

Job summary

Digitide is seeking an Associate in our customer care team to serve as the primary contact for clients. You will handle inquiries, provide timely information, and ensure a positive, satisfying experience for customers in a fast-paced environment.

Ideal candidates will have 1–2 years in a customer-facing role, strong communication skills, and a customer-centric mindset. Proficiency with CRM tools and the ability to multi-task and collaborate across teams are essential to deliver exceptional

Qualifications

• High school diploma or equivalent; bachelor's preferred.
• 1–2 years in a customer-facing role, back-office preferred.
• Excellent verbal and written communication.
• Strong problem-solving and critical thinking abilities.
• Customer-centric mindset focused on service and relationships.
• Proficiency in using CRM systems and related software.
• Ability to multitask and manage time effectively.
• Professional attitude and adaptability to new processes.

Responsibilities

• Handle customer inquiries and provide prompt, accurate responses.
• Resolve issues and complaints professionally and politely.
• Maintain understanding of products and services to give accurate info.
• Build and maintain positive customer relationships.
• Collaborate with cross-functional teams for a seamless experience.
• Document and escalate complex issues as needed.
• Provide feedback to improve processes.
• Ensure compliance with company policies.
• Stay updated on industry trends to enhance support.
• Contribute to team goals and a positive work environment.

Skills

Communication skills

Problem solving

CRM proficiency

Time management

Customer-centric mindset

Education

High school diploma

Bachelor's degree preferred

Tools

CRM systems

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As an Associate, you will play a vital role in our customer care team, acting as the primary point of contact for our clients. Your primary focus will be to handle customer inquiries, provide timely and accurate information, and ensure a positive and satisfying experience for our valued customers. This role is perfect for an individual who thrives in a fast-paced environment, possesses excellent communication skills, and is dedicated to delivering exceptional customer service.

Responsibilities

• Handle customer inquiries and provide prompt and accurate responses.
• Resolve customer issues and complaints in a friendly and professional manner.
• Maintain a thorough understanding of our products and services to offer accurate information.
• Build and maintain positive relationships with customers, ensuring their satisfaction.
• Collaborate with cross-functional teams to ensure a seamless customer experience.
• Document and escalat complex issues to the appropriate teams for further resolution.
• Provide regular feedback and insights on customer interactions to improve processes.
• Ensure compliance with company policies and procedures during customer interactions.
• Stay updated with industry trends and competitor offerings to enhance customer support.
• Actively contribute to team goals and maintain a positive and collaborative work environment.

Qualifications

• A high school diploma or equivalent is required; a bachelor's degree in a relevant field is preferred.
• 1-2 years of experience in a customer-facing role, preferably in a back-office setting.
• Excellent communication skills, both verbal and written, with the ability to communicate effectively with customers and colleagues.
• Strong problem-solving and critical thinking abilities to handle customer inquiries and resolve issues.
• A customer-centric mindset with a passion for delivering exceptional service and building relationships.
• Proficiency in using customer relationship management (CRM) systems and other relevant software.
• Ability to work independently and manage multiple tasks simultaneously.
• Excellent time management and organizational skills to prioritize and handle a high volume of customer interactions.
• A positive and professional attitude, with a focus on providing a friendly and helpful customer experience.
• Willingness to learn and adapt to new processes and technologies to enhance customer support.

Job Info

• Job Identification 267571
• Job Category Customer Support/Operations | BPM