Associate

Digitide; Pune District; On-site; INR 350,000 - 550,000; Full time

Job summary

Digitide in Pune, India, is seeking an Associate to join our customer support team and work closely with clients to understand their needs and deliver tailored solutions that enhance satisfaction.

You will handle inbound inquiries, maintain accurate records, and collaborate with the team to resolve issues and ensure ongoing client relationships, using CRM tools and best practices. The role requires a bachelor’s degree and 1–2 years in a customer-facing role.

Qualifications

• Bachelor's degree in business, customer service, or related field.
• 1–2 years in a customer-facing role.
• Excellent communication and active listening.
• Proficiency with CRM systems.
• Strong problem-solving and collaborative mindset.

Responsibilities

• Engage with clients to understand requirements and provide tailored solutions.
• Handle inbound client inquiries and respond promptly.
• Maintain accurate records and ensure data integrity.
• Collaborate with team to implement effective customer service strategies.
• Resolve client issues with proactive problem-solving.
• Conduct regular client check-ins to ensure satisfaction.
• Stay updated with industry trends to enhance client experiences.
• Participate in team meetings and contribute to improvements.
• Maintain a professional attitude in client interactions.

Skills

Active listening

CRM proficiency

Communication

Problem solving

Team collaboration

Attention to detail

Flexibility

Education

Bachelor's degree in business, customer service, or related field

Tools

CRM software

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As an Associate, you will be an integral part of our team, working closely with clients to understand their needs and provide tailored solutions. Your role will involve a range of tasks, from initial client engagement to ongoing support and relationship management. We are looking for a passionate and dedicated individual who can contribute to our dynamic and collaborative environment.

Responsibilities

• Engage with clients to understand their requirements and provide tailored solutions.
• Handle inbound client inquiries and provide timely responses.
• Maintain accurate records of client interactions and ensure data integrity.
• Collaborate with the team to develop and implement effective customer service strategies.
• Assist in resolving client issues and provide efficient problem-solving support.
• Conduct regular client check-ins and ensure their satisfaction with our services.
• Stay updated with industry trends and best practices to enhance client experiences.
• Participate in team meetings and contribute to continuous improvement initiatives.
• Maintain a positive and professional attitude at all times when interacting with clients.

Qualifications

• A bachelor's degree in a relevant field, such as business, customer service, or a related discipline.
• 1-2 years of experience in a customer-facing role, preferably in a similar industry.
• Excellent communication and interpersonal skills, with a focus on active listening.
• Strong problem-solving abilities and a proactive approach to client issues.
• Ability to work collaboratively as part of a team and contribute to a positive work environment.
• Proficiency in using customer relationship management (CRM) systems and tools.
• Familiarity with industry-specific software or platforms is an asset.
• A customer-centric mindset and a passion for delivering exceptional service.
• Strong organizational skills and attention to detail.
• Flexibility to adapt to changing client needs and business requirements.

About Us

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Info

• Job Identification 270062
• Job Category Customer Support/Operations | BPM