Walk-in | Telecalling Officer /Executive

SMFG INDIA CREDIT COMPANY; Chennai; On-site; INR 200,000 - 430,000; Full time

Benefits offered by this job

2.00 LPA to 4.30 LPA based on exp and

Walk-in Drive 12-13 Nov 2026

Job summary

SMFG India Credit Company invites candidates for a walk-in drive in Chennai for the Tele Collection Officer/Executive role. The ideal candidate will handle outbound collection calls, manage buckets, and negotiate settlements while ensuring compliance with policies.

Experience in Banking/Fintech collections and fluency in Telugu or Kannada are mandatory. A target-driven, customer-focused communicator with basic computer skills is preferred.

Qualifications

• 1 to 4 years of Tele Collections or debt recovery experience.
• Experience in handling collection buckets in Banking/Fintech/Financial Services.
• Fluency in Telugu and/or Kannada is mandatory.
• Strong communication, negotiation, and customer handling skills.
• Target-driven with basic computer skills.

Responsibilities

• Handle outbound collection and recovery calls for delinquent customer accounts.
• Manage assigned collection buckets and ensure timely recovery of overdue payments.
• Negotiate payment commitments and follow up with customers for closure.
• Maintain collection records and update customer interactions in the system.
• Achieve monthly collection and productivity targets.
• Escalate critical or high-risk cases to the concerned team.
• Adhere to company policies and regulatory guidelines during collection activities.

Skills

Tele collections experience

Telugu language

Kannada language

Negotiation

Communication skills

Customer handling

Job description

We are conducting a Walk-in Drive on 12th & 13th Nov 2026 for the position of Tele Collection Officer / Executive. We are specifically looking for candidates with Telugu and Kannada language proficiency.

Role & responsibilities

• Handle outbound collection and recovery calls for delinquent customer accounts.
• Manage assigned collection buckets and ensure timely recovery of overdue payments.
• Negotiate payment commitments and follow up with customers for closure.
• Maintain collection records and update customer interactions in the system.
• Achieve monthly collection and productivity targets.
• Escalate critical or high-risk cases to the concerned team.
• Adhere to company policies and regulatory guidelines during collection activities.

Preferred candidate profile

• 1 to 4 years of experience in Tele Collections, Recovery, or Debt Collection.
• Experience in handling collection buckets, preferably in Banking, NBFC, Fintech, or Financial Services.
• Fluency in Telugu and/or Kannada is mandatory.
• Good communication, negotiation, and customer handling skills.
• Ability to work in a target-driven environment.
• Basic computer knowledge and familiarity with collection systems.

Perks and benefits

• 2.00 LPA to 4.30 LPA based on experience, language proficiency, and interview performance.