Walk-in | Hiring For Tele Collection Officer / Executive

SMFG INDIA CREDIT COMPANY; Chennai; On-site; INR 223,000 - 391,000; Full time

Job summary

SMFG INDIA CREDIT COMPANY is hosting a walk-in drive in Chennai for the position of Tele Collection Officer/Executive. The company requires proficiency in Telugu and Kannada and seeks candidates with experience in outbound collections and debt recovery.

The role focuses on collecting overdue payments while maintaining strict adherence to policies and regulatory guidelines. Ideal candidates have 1–4 years in tele-collections, strong negotiation and communication skills, and the ability to meet

Qualifications

• 1 to 4 years of experience in Tele Collections, Recovery, or Debt Collection.
• Experience in handling collection buckets, preferably in Banking, NBFC, Fintech, or Financial Services.
• Fluency in Telugu and/or Kannada is mandatory.
• Good communication, negotiation, and customer handling skills.
• Ability to work in a target-driven environment.
• Basic computer knowledge and familiarity with collection systems.

Responsibilities

• Handle outbound collection and recovery calls for delinquent customer accounts.
• Manage assigned collection buckets and ensure timely recovery of overdue payments.
• Negotiate payment commitments and follow up with customers for closure.
• Maintain collection records and update customer interactions in the system.
• Achieve monthly collection and productivity targets.
• Escalate critical or high-risk cases to the concerned team.
• Adhere to company policies and regulatory guidelines during collection activities.

Skills

Tele Collections

Negotiation

Customer Handling

Communication

Job description

We are conducting a Walk-in Drive on 12th & 13th Nov 2026 for the position of Tele Collection Officer / Executive. We are specifically looking for candidates with Telugu and Kannada language proficiency.

Role & responsibilities

• Handle outbound collection and recovery calls for delinquent customer accounts.
• Manage assigned collection buckets and ensure timely recovery of overdue payments.
• Negotiate payment commitments and follow up with customers for closure.
• Maintain collection records and update customer interactions in the system.
• Achieve monthly collection and productivity targets.
• Escalate critical or high-risk cases to the concerned team.
• Adhere to company policies and regulatory guidelines during collection activities.

Preferred candidate profile

• 1 to 4 years of experience in Tele Collections, Recovery, or Debt Collection.
• Experience in handling collection buckets, preferably in Banking, NBFC, Fintech, or Financial Services.
• Fluency in Telugu and/or Kannada is mandatory.
• Good communication, negotiation, and customer handling skills.
• Ability to work in a target-driven environment.
• Basic computer knowledge and familiarity with collection systems.