Walk-in | Telecalling Executive

Maxtech Healthcare; Mumbai Suburban; On-site; INR 240,000 - 420,000; Full time

Benefits offered by this job

Provident Fund (PF)

Paid Leave

Job summary

Maxtech Healthcare Pvt. Ltd. in Kandivali is seeking a Customer Relationship Executive for repeat sales and feedback collection. The role focuses on following up on repeat purchases, cross-selling, and maintaining customer records to enhance retention.

The candidate should be sales-oriented with strong communication skills, basic computer knowledge, and prior telecalling or healthcare sales experience is a plus. Working hours are 10:00 AM to 6:00 PM with PF and paid leave benefits.

Qualifications

• Male candidate residing within approx 10 km of the workplace.
• Good communication and telephone-handling skills.
• Basic computer knowledge and ability to maintain customer records.
• Sales-oriented, polite, patient, and customer-focused.
• Prior tele calling, telesales, customer service, or healthcare sales experience will be an advantage.

Responsibilities

• Repeat Purchase Follow-Up: Contact existing customers regularly to follow up on repeat purchases of consumables such as adult diapers, under pads, wet wipes, and other healthcare products.
• Cross-Selling & Upselling: Recommend relevant healthcare products based on the patient's medical condition, care requirements, and previous purchases.
• Customer Feedback: Call customers who have recently received products or services from the company and collect feedback regarding service quality, delivery, and customer satisfaction.
• Patient Requirement Updates: Collect and update relevant patient and customer details as per the company's prescribed format.
• Customer Relationship Management: Maintain regular communication with existing customers to build long-term relationships and improve customer retention.
• Data & Reporting: Update all calls, customer feedback, follow-ups, and sales opportunities in the company's CRM or prescribed records.
• Follow-Up Management: Ensure no repeat purchase opportunity or pending customer feedback call is missed.

Skills

Good communication

Telephone handling

Basic computer knowledge

Sales oriented

Customer-focused

Tools

CRM software

Job description

Job Description: Customer Relationship Executive Repeat Sales & Feedback

Company: Maxtech Healthcare Pvt. Ltd.
Department: Sales & Customer Relationship Management
Job Type: Full-Time

Job Responsibilities

1. Repeat Purchase Follow-Up: Contact existing customers regularly to follow up on repeat purchases of consumables such as adult diapers, under pads, wet wipes, and other healthcare products.
2. Cross-Selling & Upselling: Recommend relevant healthcare products based on the patient's medical condition, care requirements, and previous purchases.
3. Customer Feedback: Call customers who have recently received products or services from the company and collect feedback regarding service quality, delivery, and customer satisfaction.
4. Patient Requirement Updates: Collect and update relevant patient and customer details as per the company's prescribed format.
5. Customer Relationship Management: Maintain regular communication with existing customers to build long-term relationships and improve customer retention.
6. Data & Reporting: Update all calls, customer feedback, follow-ups, and sales opportunities in the company's CRM or prescribed records.
7. Follow-Up Management: Ensure no repeat purchase opportunity or pending customer feedback call is missed.

Candidate Requirements

• Preferred: Male candidate residing within approximately 10 km of the workplace.
• Good communication and telephone-handling skills.
• Basic computer knowledge and ability to maintain customer records.
• Sales-oriented, polite, patient, and customer-focused.
• Prior experience in tele calling, telesales, customer service, or healthcare sales will be an advantage.

Job Details

• Working Hours: 10:00 AM to 6:00 PM
• Weekly Off: Sunday
• Benefits: Provident Fund (PF) and Paid Leave
• Location: Kandivali