Walk-in | Telecalling Executive

Mallikarjuna And Company; Hyderabad; On-site; INR 201,000 - 357,000; Full time

Benefits offered by this job

Competitive salary

Incentives

CRM training

Career growth

Paid leave

Job summary

Mallikarjuna And Company in Hyderabad is seeking a motivated sales-support executive to handle inbound/outbound calls, follow up on leads from website, Google, social media, ads, and WhatsApp. You will understand customer requirements for beverage and industrial machinery and provide product information while generating and qualifying leads.

You will maintain CRM records, coordinate with the sales team, send catalogs and quotations via email or WhatsApp, and follow up on quotations to convert

Qualifications

• Freshers welcome; female candidates preferred.
• Experience in B2B sales or telecalling desirable.
• Comfortable speaking with customers over the phone.

Responsibilities

• Handle incoming and outgoing customer calls professionally.
• Follow up with leads from website, Google, social media, ads, WhatsApp, etc.
• Understand customer requirements related to beverages and industrial machinery.
• Provide basic information about company products and services.
• Generate and qualify sales leads via telephone calls.
• Maintain regular follow-up with prospective customers.
• Coordinate with the sales team and transfer qualified leads.
• Maintain enquiry and follow-up records.
• Update lead status and customer information in CRM/Excel.
• Send catalogs, brochures, quotations via WhatsApp or email.
• Follow up on quotations and pending requirements.
• Schedule meetings or calls with the sales team.
• Handle questions and forward technical queries to the proper dept.
• Maintain good relationships with customers and prospects.
• Achieve daily/weekly/monthly calling and follow-up targets.

Skills

Telecalling

Lead generation

Customer support

Phone etiquette

Tools

CRM software

Excel

Job description

Role & responsibilities

• Handle incoming and outgoing customer calls professionally.


• Follow up with leads received through website, Google, social media, advertisements, WhatsApp, and other sources.


• Understand customer requirements related to beverage and industrial machinery.


• Provide basic information about company products and services.


• Generate and qualify sales leads through telephone calls.


• Maintain regular follow-up with prospective customers.


• Coordinate with the sales team and transfer qualified leads for further discussion.


• Maintain customer enquiry and follow-up records.


• Update lead status and customer information in CRM software / Excel / company records.


• Send product catalogues, brochures, quotations, and other information through WhatsApp or email.


• Follow up with customers regarding quotations and pending requirements.


• Schedule customer meetings or calls with the sales team when required.


• Handle customer questions professionally and forward technical queries to the concerned department.


• Maintain good relationships with existing and potential customers.


• Achieve daily/weekly/monthly calling and follow-up targets.

Preferred candidate profile

• Female candidates are preferred.


• Freshers are welcome to apply.


• Candidates with 14 years of experience in telecalling, telesales, customer support, inside sales, lead generation, or related roles are also preferred.


• Candidates with experience in B2B sales, industrial machinery, manufacturing, engineering products, beverage machinery, packaging machinery, or similar industries will have an advantage.


• Should be confident and comfortable speaking with customers over the phone.


• Should have a professional and polite approach.


• Should be comfortable working from the office in Hyderabad.


• Should be willing to learn about technical products and machinery.

Perks and benefits

• Competitive salary based on experience and skills.


• Performance-based incentives.


• Opportunity to earn additional incentives based on lead generation and sales performance.


• Training about company products and machinery.


• CRM and sales-process training.


• Supportive and professional work environment.


• Career growth opportunities in Sales & Business Development.


• Exposure to B2B industrial sales and machinery business.


• Opportunity to work with an established industrial machinery manufacturer.


• Paid leave and other benefits as per company policy.