Walk-in | Tele Collection Executive

Aye Finance Limited; Gurugram District; Vor Ort; INR 167.000 - 246.000; Vollzeit

Zusammenfassung

Aye Finance Ltd. is hiring for a Tele-collection Executive in Gurugram. You will handle outbound and inbound calls to discuss dues and negotiate repayment plans aligned with policy.

You will log all outcomes in the CRM, meet daily targets, and ensure compliance with banking regulations and ethical collection practices.

Qualifikationen

• Regular outbound calls to clients with pending dues.
• Negotiate repayment plans within policy.
• Log call outcomes and promises into CRM.
• Meet daily, weekly, and monthly recovery KPIs.
• Adhere to banking/NBFC regulations and fair debt practices.

Aufgaben

• Make regular phone calls to clients with pending dues.
• Negotiate repayment plans or Promised-to-Pay commitments.
• Log outcomes and contact details in CRM once calls complete.
• Hit daily/weekly/monthly collection targets and KPIs.
• Follow company policies and regulatory guidelines.

Kenntnisse

Outbound calling

Inbound calling

Payment negotiation

CRM updates

Data updates

Target achievement

Compliance

Ethics

Jobbeschreibung

Aye Finance Ltd. is hiring for Tele-collection Executive :-

• Outbound & Inbound Calling: Make regular phone calls to clients or customers with pending dues, credit card balances, or loan installments.
• Payment Negotiation: Discuss financial constraints with customers and negotiate realistic, policy-compliant repayment plans or Promised-to-Pay (PTP) commitments.
• Data & CRM Updates: Log all call outcomes, payment promises, and updated contact details accurately into CRM or collection software.
• Target Achievement: Meet daily, weekly, and monthly collection recovery metrics and Key Performance Indicators (KPIs).
• Compliance & Ethics: Adhere strictly to company policies, banking/NBFC regulations, and fair debt collection practices.

Thanks & Regards,

Pooja Bharti,

Team Leader - HR

Aye Finance Ltd.

Mob:- 8750804979