Walk-in | Team Lead - Sales

Werize; Bengaluru; On-site; INR 800,000 - 1,400,000; Full time

Job summary

Werize in Bengaluru is seeking a results-driven Inside Sales Team Lead to supervise and coach a squad of 10+ telesales reps, handling inbound/outbound calls across financial products.

You will own lead allocation, monitor aging, drive revenue targets, coach on pitch quality, manage CRM hygiene, and ensure compliance with data privacy standards. Fluency in Hindi is mandatory; knowledge of a South Indian language is a plus.

Qualifications

• 3–6 years of inside sales/telesales experience in Fintech/ NBFC/ Banking.
• 1–2 years in a team lead or supervisory role.
• Directly managed 10+ telesales executives in a fast-paced environment.
• Strong understanding of consumer financial products and end-to-end funnels.
• Analytical with CRM, dialer management, and funnel metrics.

Responsibilities

• Team Management & Leadership: Supervise, mentor, and motivate a team of inside sales associates.
• Lead Allocation & Pipeline Management: Oversee daily lead distribution and monitor aging.
• Performance & Target Tracking: Drive revenue targets at individual and team levels.
• Sales Coaching & Call Quality: Conduct audits and feedback to improve pitch quality.
• End-to-End Funnel Oversight: Handle escalations and ensure smooth fulfilment.
• CRM & Reporting: Maintain CRM hygiene and present daily MIS reports.
• Attrition & Attendance Management: Manage shifts, attendance, and retention.
• Compliance & Process Adherence: Ensure SOPs and data privacy guidelines.

Skills

Team Leadership

Pipeline Management

Revenue Targets

Call Quality

Escalation Handling

CRM Reporting

Attendance Mgmt

Compliance Adherence

Data-driven

Tools

CRM platforms

Dialer management

Excel/Google Sheets

Job description

Role & Responsibilities

• Team Management & Leadership: Supervise, mentor, and motivate a team of 1015 inside sales associates handling inbound and outbound calls across multiple financial products.

• Lead Allocation & Pipeline Management: Oversee daily lead distribution from pre-generated databases, monitor lead ageing, and ensure optimal call-to-connect and conversion ratios across the team.

• Performance & Target Tracking: Drive daily, weekly, and monthly revenue and disbursement targets at both individual and team levels through regular reviews and floor walk-ins.

• Sales Coaching & Call Quality: Conduct regular call audits, barge-in/whisper sessions, and feedback huddles to improve pitch quality, objection handling, and customer experience.

• End-to-End Funnel Oversight: Step in to handle escalations, high-value customers, or complex cases to ensure smooth documentation collection, approval, and final fulfilment.

• CRM & Reporting: Ensure 100% CRM hygiene across the team; generate and present daily MIS reports on call metrics, funnel conversions, and drop-off reasons to senior management.

• Attrition & Attendance Management: Manage shift rosters, attendance, leave approvals, and implement retention and engagement initiatives to keep team morale high.

• Compliance & Process Adherence: Ensure the entire team strictly adheres to internal SOPs, regulatory guidelines, and data privacy standards during customer interactions.

Preferred Candidate Profile

• Experience: 3-6 years of overall inside sales / telesales experience in Fintech, NBFC, Banking, or Financial Services, with at least 1-2 years in a Team Lead or supervisory role.

• Team Handling: Proven track record of directly managing and scaling a sales floor of 10+ telesales executives in a high-velocity, target-driven environment.

• Product Agnostic Acumen: Strong understanding of consumer financial products, credit evaluation basics, and end-to-end digital/assisted sales funnels.

• Analytical & CRM Skills: Hands-on proficiency in CRM platforms, dialer management, Excel/Google Sheets, and interpreting sales funnel metrics.

• Communication: Strong interpersonal, coaching, and stakeholder management skills; fluency in Hindi is mandatory, with proficiency in any South Indian language (Telugu, Tamil, Kannada, or Malayalam) being a strong advantage.

• Work Style: High ownership, disciplined, data-driven, and comfortable thriving in a fast-paced, performance-oriented setup.