Team Lead - Tele Calling Telugu (AP)

Freyr Energy Pvt Ltd; Hyderabad; On-site; INR 350,000 - 550,000; Full time

Job summary

Freyr Energy Pvt Ltd in Hyderabad is seeking an experienced Tele Calling Executive to drive daily to quarterly qualified lead and sales order targets by improving lead-to-order conversion rates.

You will manage day-to-day operations of a team of Tele Calling Executives, ensure CRM data accuracy, conduct call audits, coaching sessions, and training to boost call quality and performance while coordinating with Marketing, Sales Ops, and Quality Control to enhance lead quality and the overall sales

Qualifications

• Graduate degree in any discipline is required; PG in Sales or Marketing is preferred.
• 3–5 years of tele calling / inside sales experience with a top-performing track record.
• Hands-on experience with CRM systems, dialer platforms, and Excel-based reporting.
• Prior experience in Solar or high-ticket telesales environments is a plus.
• Strong communication skills with knowledge of regional languages is advantageous.
• Proficiency in Excel and excellent verbal and written communication skills.

Responsibilities

• Drive achievement of daily, weekly, monthly, and quarterly qualified lead and sales order targets by improving lead-to-order conversion rates.
• Manage day-to-day operations of a team of Tele Calling Executives, including attendance tracking, lead allocation, and performance monitoring.
• Conduct regular call audits, live monitoring, coaching sessions, and training programs to enhance call quality, sales techniques, and team productivity.
• Ensure accurate and timely CRM data entry, validate team-reported information, and generate daily, weekly, and monthly MIS reports.
• Monitor lead prioritization, minimize lead ageing, and enforce timely follow-ups to maximize conversion potential.
• Enforce compliance with scripts, guidelines, pricing updates, escalation protocols, and customer communication standards.

Skills

Strong communication skills

Excel reporting

Education

Graduate in any discipline

PG in Sales or Marketing preferred

Tools

CRM systems

Dialer platforms

Excel

Job description

Freyr Energy is India’s second-largest residential rooftop solar company. Founded in 2014 and headquartered in Hyderabad, we make clean, affordable, and reliable solar energy accessible to homes, housing societies, and businesses across the country.

To date, we have served over 17,000 customers, installed more than 150 MW of solar capacity, and helped reduce over 2,06,000 tons of CO₂ emissions — positively impacting more than 8 lakh lives and creating over 2,000 jobs, directly and indirectly. Our proprietary Freyr Energy App simplifies every step of solar adoption, allowing customers to assess their energy needs, get instant quotes, access financing, track installation, and monitor system performance, backed by 24x7 support.

Our mission is to empower every home and MSME across India with clean, affordable, and reliable solar energy — simplifying the process and revolutionising the Indian energy landscape for a more sustainable and equitable future. Backed by marquee investors and recognised across the industry, Freyr Energy is building a future where clean energy is the norm, not a luxury.

Job Description

Responsibilities:

• Drive achievement of daily, weekly, monthly, and quarterly qualified lead and sales order targets by improving lead-to-order conversion rates.
  
• Manage day-to-day operations of a team of Tele Calling Executives, including attendance tracking, lead allocation, and performance monitoring.
  
• Conduct regular call audits, live monitoring, coaching sessions, and training programs to enhance call quality, sales techniques, and team productivity.
  
• Ensure accurate and timely CRM data entry, validate team-reported information, and generate daily, weekly, and monthly MIS reports.
  
• Monitor lead prioritization, minimize lead ageing, and enforce timely follow-ups to maximize conversion potential.
  
• Enforce compliance with approved call scripts, campaign guidelines, pricing updates, escalation protocols, and customer communication standards.
  
• Partner with Marketing, Quality Control, Sales Operations, and other cross-functional teams to improve lead quality, customer experience, and overall sales process efficiency.
  

Requirements

• Graduate in any discipline required; PG in Sales or Marketing preferred
  
• 3–5 years of experience in tele calling/inside sales with a proven track record as a top-performing individual contributor.
  
• Hands-on experience with CRM systems, dialer platforms, and Excel-based reporting and analysis
  
• Prior experience in Solar, BFSI, Insurance, EdTech, or other high-ticket telesales environments.
  
• Strong communication skills; working knowledge of regional languages relevant to the assigned states is an advantage
  
• Proficiency in Excel (Pivot Tables, VLOOKUP, trend analysis) and excellent verbal and written communication skills.