Telecalling Executive

Newbazaar Technologies; Mumbai; On-site; INR 300,000 - 600,000; Full time

Job summary

Newbazaar Technologies in Mumbai seeks an experienced inbound Tele Sales Executive to handle customer inquiries, understand requirements and convert leads into sales for fintech products. You will explain features, eligibility and processes, and maintain detailed CRM records.

The ideal candidate has 3–5 years in inbound telesales, strong communication, objection handling, and a customer-first mindset. This role focuses on achieving sales targets while ensuring compliance with company processes.

Qualifications

• Graduate in any discipline.
• 3–5 years of inbound telesales/telecalling/inside sales experience.
• Experience with CRM tools and MS Excel.
• Strong verbal communication and convincing skills.
• Focused on understanding customer needs and handling objections.

Responsibilities

• Handle inbound customer calls and respond to product-related inquiries.
• Understand customer requirements and recommend suitable financial solutions.
• Explain product features, benefits, eligibility and application processes.
• Convert incoming inquiries into successful sales.
• Follow up with interested customers to drive conversions.
• Maintain accurate customer details, call records and lead status in CRM.
• Coordinate with internal teams for application processing and customer support.
• Achieve assigned sales targets and maintain customer satisfaction.
• Ensure compliance with company policies and sales processes.

Skills

Verbal communication

Convincing skills

Needs assessment

Objection handling

Customer-focused

Education

Graduate in any discipline

Tools

CRM tools

MS Excel

Job description

About the Role

We are looking for an experienced and customer-focused Inbound Tele Sales Executive to handle incoming customer enquiries, understand their requirements, explain our financial products and convert potential leads into successful business opportunities.

Key Responsibilities

• Handle inbound customer calls and respond to product-related enquiries.
• Understand customer requirements and recommend suitable financial solutions.
• Explain product features, benefits, eligibility and application processes.
• Convert incoming enquiries into successful sales.
• Follow up with interested customers to drive conversions.
• Maintain accurate customer details, call records and lead status in CRM.
• Coordinate with internal teams for application processing and customer support.
• Achieve assigned sales targets and maintain customer satisfaction.
• Ensure compliance with company policies and sales processes.

Required Skills & Qualifications

• Graduate in any discipline.
• 3 - 5 years of experience in inbound telesales, telecalling, inside sales or customer acquisition.
• Excellent verbal communication and convincing skills.
• Strong ability to understand customer needs and handle objections.
• Experience in CRM tools and MS Excel.
• Target-oriented approach with a strong customer focus.
• Experience in fintech, banking, NBFC or financial services will be preferred.