Team lead | Assistant manager | Sales

Fortuna Retail; India; Vor Ort; INR 1.200.000 - 1.800.000; Vollzeit

Zusammenfassung

Fortuna Retail is seeking a Team Lead Inside Sales in India to drive performance of a frontline sales team handling inbound leads and revenue conversion. The role emphasizes disciplined follow-ups, coaching, and CRM-driven execution in a B2C/D2C context.

The candidate should have 5+ years in inside sales with 4+ years in people management, experience with high-ticket or consultative sales, and strong CRM fluency. You will coach, track KPIs, and ensure adherence to sales processes to meet targets.

Qualifikationen

• 5+ years of Inside Sales / Telesales experience (B2C or D2C).
• 4 years of people management experience.
• Experience in high-ticket or consultative sales.
• Strong understanding of CRM-driven sales funnels.
• Proven ability to consistently hit team targets.
• Hands-on experience with inbound sales and follow-ups.
• Strong coaching, communication, and performance management skills.

Aufgaben

• Revenue & Team Performance: Own revenue targets and drive performance for the team.
• Drive conversion rates, closure rates, and AOV through coaching and monitoring.
• Ensure productivity, utilization, and SLA benchmarks.
• Identify revenue leakage and productivity gaps.
• Manage Inside Sales Executives and monitor calls, follow-ups, and pipeline movement.
• Ensure adherence to scripts, processes, and call quality standards.
• Own roster, schedules, and daily sales hygiene.
• CRM & Funnel Discipline: 100% CRM usage, clean pipelines, timely updates.
• Track KPIs like lead response time, conversions, and agent productivity.
• Coaching, Performance & Team Health: Conduct call audits, reviews, and performance discussions.
• Ramp-up new joiners and implement PIPs; manage attrition and morale.

Kenntnisse

Team leadership

CRM-driven selling

Coaching & feedback

Performance management

Inbound/outbound sales

Objection handling

Follow-ups & pipeline discipline

Call center execution

Tools

Zoho

Salesforce

Freshdesk

Jobbeschreibung

Role Overview:

We are hiring a Team Lead Inside Sales to manage and drive performance of a frontline inside sales team handling inbound leads and revenue conversion. This is a strong execution + people leadership role for someone who has led inside sales teams in B2C/D2C environments, understands numbers deeply, and can consistently deliver revenue through disciplined follow-ups, coaching, and CRM-driven execution.

Key Responsibilities:

• Revenue & Team Performance.
• Own daily, weekly, and monthly revenue targets for the assigned team.
• Drive conversion %, closure rates, and AOV through active monitoring and coaching.
• Ensure team meets productivity, utilization, and SLA benchmarks.
• Identify and plug revenue leakage, opportunity loss, and productivity gaps.
• Inside Sales & Call Center Execution.
• Manage a team of Inside Sales Executives (ICs.
• Monitor calls, follow-ups, and pipeline movement, and disposition quality.
• Ensure strict adherence to sales processes, scripts, and call quality standards.
• Actively track and reduce missed follow-ups, shrinkage, and idle time.
• Own execution discipline on rosters, schedules, and daily sales hygiene.

CRM & Funnel Discipline:

• Ensure 100% usage of CRM systems (Zoho / Salesforce / Freshdesk or similar.
• Maintain clean pipelines, accurate statuses, and timely updates.
• Track KPIs such as lead response time (FRT), conversions, AOV, and agent productivity.
• Drive RCA for funnel drop-offs, FRT misses, and conversion dips.
• Coaching, Performance & Team Health.
• Conduct regular call audits, feedback sessions, and performance reviews.
• Coach teams on objection handling, consultative selling, upselling, and closures.
• Own new joiner ramp-up, performance improvement plans (PIPs), and skill uplift.
• Proactively manage attrition, morale, and team stability.
• Cross-Functional Coordination .
• Coordinate with Marketing on lead quality feedback.
• Work closely with Sales Manager on targets, escalations, and improvements.
• Partner with QA / Training teams to improve overall sales effectiveness

What We Are Looking For:

• 5+ years of experience in Inside Sales / Telesales (B2C or D2C).
• 4 years of people management experience (leading ICs).
• Experience in high-ticket or consultative sales (edtech, fintech, insurance, luxury, BPO, wellness, etc.).
• Strong understanding of CRM-driven sales funnels.
• Proven ability to consistently hit team targets.
• Hands-on experience with inbound sales, follow-ups, and consultative selling.
• Strong coaching, communication, and performance management skills.