Walk-in | Sr Process Associate : 37K : Blended Process : Grads and UG : Apply

Outpace Consulting Services; Gurugram District, New Delhi; On-site; INR 167,000 - 279,000; Full time

Benefits offered by this job

Both side cab

Job summary

Outpace Consulting Services in Gurgaon is seeking a Process Associate for its ITES operations. The role involves handling inbound/outbound interactions, understanding customer needs, and driving sales. Walk-in interviews are conducted with a 24x7 shift pattern and cab facility provided.

Candidates should have at least 1 year of BPO experience, strong communication skills, and be ready to join immediately. Interviews may occur at the Noida address, with transportation support from the employer as

Qualifications

• Graduate/UG with min 1 year exp in BPO
• Not eligible: B.Tech, MBA & MCA freshers
• Candidate must not have any exams in the next 6 months
• Willing to work 24x7 shifts
• 5 days working
• Both side cab facility
• Excellent communication skills
• Immediate joiners preferred

Responsibilities

• Handle inbound and outbound customer interactions via calls, emails, or chat
• Understand customer requirements and recommend suitable products/services
• Generate sales by explaining product features, benefits, and offers
• Build and maintain strong customer relationships
• Resolve customer queries, complaints, and concerns professionally
• Follow up with potential customers to maximize conversions
• Achieve individual sales targets and customer satisfaction goals
• Maintain accurate customer records and update CRM systems
• Coordinate with internal teams to ensure timely issue resolution
• Adhere to company policies, quality standards, and compliance guidelines

Skills

Excellent communication skills

Customer handling

Sales orientation

Education

B.Tech/MBA/MCA with 6 months International Voice experience

Job description

We are hiring for a Leading ITES Company for the role of Process Associate

Walk-in Details

Address: Outpace Consulting, C-29, Sec 2 Noida

Nearest Metro: Noida Sec 15 (Exit Gate 3)

Landmark: Near Hotel Nirulas

Walk-in Time: 10:30 AM 2:00 PM

Documents: Resume & Aadhaar

JOB LOCATION & SALARY

GURGAON

1: Graduate/UG with min 1 Year Exp in BPO

2: Candidate Must Not Have Any Exams in the Next 6 Months

3: 24x7 Shifts

4: 5 Days Working

5: Both Side Cabs

6: Excellent Communication Skills

7: Immediate Joiners Preferred

Key Responsibilities

• Handle inbound and outbound customer interactions via calls, emails, or chat.
• Understand customer requirements and recommend suitable products/services.
• Generate sales by explaining product features, benefits, and offers.
• Build and maintain strong customer relationships.
• Resolve customer queries, complaints, and concerns professionally.
• Follow up with potential customers to maximize conversions.
• Achieve individual sales targets and customer satisfaction goals.
• Maintain accurate customer records and update CRM systems.
• Coordinate with internal teams to ensure timely issue resolution.
• Adhere to company policies, quality standards, and compliance guidelines.

Important Notes

• B.Tech, MBA & MCA freshers are not eligible
• B.Tech/MBA/MCA candidates must have minimum 6 months International Voice experience
• Candidates pursuing regular education must bring NOC from college

Tip: Carry your resume, be confident, and ensure good communication skills.