Walk-in | Senior Associate : International BPO : 37K : Gurgaon : Apply Now

Outpace Consulting Services; New Delhi, Gurugram District; Sur place; INR 240 000 - 360 000; Plein temps

Avantages offerts par ce poste

Both Side Cab

Résumé du poste

Outpace Consulting Services in Gurgaon is hiring for a Process Associate in an ITES environment. The role involves handling inbound/outbound calls, emails, and chat to drive customer satisfaction and sales.

Fresh graduates can apply if they have 1 year BPO experience and strong communication; candidates must bring NOC if pursuing regular studies. Excellent communication skills are essential, and the position requires 5 days a week with 24x7 shifts as noted in the listing.

Qualifications

• Graduate/UG with minimum 1 year BPO experience.
• Must not have exams in the next 6 months.
• Must be able to join immediately.
• Excellent communication skills.

Responsabilités

• Handle inbound and outbound customer interactions via calls, emails, or chat.
• Understand customer requirements and recommend suitable products/services.
• Generate sales by explaining product features, benefits, and offers.
• Build and maintain strong customer relationships.
• Resolve customer queries, complaints, and concerns professionally.
• Follow up with potential customers to maximize conversions.
• Achieve individual sales targets and customer satisfaction goals.
• Maintain accurate customer records and update CRM systems.
• Coordinate with internal teams to ensure timely issue resolution.
• Adhere to company policies, quality standards, and compliance guidelines.

Connaissances

Communication

Immediate Joining

Formation

Graduate/UG

Description du poste

We are hiring for a Leading ITES Company for the role of Process Associate

Walk-in Details

Address: Outpace Consulting, C-29, Sec 2 Noida

Nearest Metro: Noida Sec 15 (Exit Gate 3)

Landmark: Near Hotel Nirulas

Walk-in Time: 10:30 AM 2:00 PM

Documents: Resume & Aadhaar

JOB LOCATION & SALARY

GURGAON

1: Graduate/UG with min 1 Year Exp in BPO

2: Candidate Must Not Have Any Exams in the Next 6 Months

3: 24x7 Shifts

4: 5 Days Working

5: Both Side Cabs

6: Excellent Communication Skills

7: Immediate Joiners Preferred

Key Responsibilities

• Handle inbound and outbound customer interactions via calls, emails, or chat.
• Understand customer requirements and recommend suitable products/services.
• Generate sales by explaining product features, benefits, and offers.
• Build and maintain strong customer relationships.
• Resolve customer queries, complaints, and concerns professionally.
• Follow up with potential customers to maximize conversions.
• Achieve individual sales targets and customer satisfaction goals.
• Maintain accurate customer records and update CRM systems.
• Coordinate with internal teams to ensure timely issue resolution.
• Adhere to company policies, quality standards, and compliance guidelines.

Important Notes

• B.Tech, MBA & MCA freshers are not eligible
• B.Tech/MBA/MCA candidates must have minimum 6 months International Voice experience
• Candidates pursuing regular education must bring NOC from college

Tip: Carry your resume, be confident, and ensure good communication skills.