Sr Associate : Blended Process : 37K : Grads and UG : 5 Days Work

Outpace Consulting Services; Gurugram District, New Delhi; On-site; INR 280,000 - 400,000; Full time

Benefits offered by this job

Two-way cab

Job summary

Outpace Consulting Services in Gurgaon is hiring a Customer Support Specialist to handle customer inquiries across phone, email, and chat. You will resolve issues, guide customers on product features, and ensure a positive experience.

Immediate joiners are preferred and 24x7 shifts with 5 days a week are part of the role. Walk-in interviews are being conducted at Outpace Consulting, with transport provided in both directions.

Qualifications

• Graduate or Undergraduate with at least 1 year of BPO experience.
• Willing to work in 24x7 shifts and 5-day workweek.
• Immediate joining preferred.
• Excellent communication skills.

Responsibilities

• Responding to customer inquiries
• Resolving customer issues and providing guidance
• Providing support to help customers navigate products and services
• Managing customer interactions with a positive, professional attitude
• Recording and reporting customer interactions and feedback to improve service processes

Skills

Excellent Communication Skills

Education

Graduate/UG with min 1 Year Exp in BPO

Job description

Hiring for Leading ITES Company In Gurgaon for Customer Support

A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat.

Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3)

Landmark : Near Hotel Nirulas

Walkin Time : 11 am to 1 Pm

JOB LOCATION & SALARY

GURGAON

• 1: Graduate/UG with min 1 Year Exp in BPO
• 2: Candidate Must Not Have Any Exams in the Next 6 Months
• 3: 24x7 Shifts
• 4: 5 Days Working
• 5: Both Side Cabs
• 6: Excellent Communication Skills
• 7: Immediate Joiners Preferred

Key Responsibilities:

Responding to customer inquiries

Answering questions about products or services, providing information, and offering guidance.

Resolving customer issues:

Troubleshooting problems, addressing complaints, and finding solutions to customer concerns.

Providing support:

Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience.

Managing customer interactions:

Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction.

Recording and reporting:

Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.