Walk-in | Sr Associate : Trave Backoffice : 32K CTC : Gurgaon : 5 Days Work

Outpace Consulting Services; Gurugram District, New Delhi; Presencial; INR 250 000 - 420 000; Tempo integral

Resumo da oferta

Outpace Consulting Services in Gurgaon is hiring for a Customer Support – Travel Backoffice role. The position handles international travel back-office operations including bookings, cancellations, and itinerary changes, with 24x7 shifts and 5-day workweek; immediate joiners preferred.

Requirements include Graduate/UG with at least 6 months travel process experience and excellent communication skills. No upcoming exams in next 4 months; both-side cab facility provided.

Qualificações

• Graduate/UG with min 6 months Exp in Travel Process
• Candidate Must Not Have Any Exams in the Next 4 Months
• 24x7 Shifts
• 5 Days Working
• Both Side Cabs
• Excellent Communication Skills
• Immediate Joiners Preferred

Responsabilidades

• Handle international travel-related back-office operations, including flight bookings, hotel reservations, ticketing, cancellations, and itinerary modifications.
• Process customer requests related to travel bookings, rescheduling, refunds, and reservation changes accurately and efficiently.
• Coordinate with airlines, travel agencies, and internal teams to resolve booking discrepancies and travel-related issues.
• Verify passenger details, booking confirmations, travel documents, and payment information to ensure accuracy.
• Work with travel reservation systems, CRM tools, and GDS platforms such as Amadeus, Sabre, or Galileo, as applicable.
• Maintain accurate booking records, update customer information, and ensure timely processing of travel requests.
• Meet productivity, turnaround time (TAT), quality, and customer service standards while following company policies and travel industry guidelines.

Conhecimentos

Excellent communication

Travel backoffice operations

Immediate joining

Formação académica

Graduate/UG

Descrição da oferta de emprego

Hi,

We are Hiring for Leading ITES Company In Gurgaon for Customer Support - Travel Backoffice Support

JOB LOCATION & SALARY

GURGAON

1: Graduate/UG with min 6 months Exp in Travel Process

2: Candidate Must Not Have Any Exams in the Next 4 Months

3: 24x7 Shifts

4: 5 Days Working

5: Both Side Cabs

6: Excellent Communication Skills

7: Immediate Joiners Preferred

Roles and Responsibilities International Travel Back Office

• Handle international travel-related back-office operations, including flight bookings, hotel reservations, ticketing, cancellations, and itinerary modifications.
• Process customer requests related to travel bookings, rescheduling, refunds, and reservation changes accurately and efficiently.
• Coordinate with airlines, travel agencies, and internal teams to resolve booking discrepancies and travel-related issues.
• Verify passenger details, booking confirmations, travel documents, and payment information to ensure accuracy.
• Work with travel reservation systems, CRM tools, and GDS platforms such as Amadeus, Sabre, or Galileo, as applicable.
• Maintain accurate booking records, update customer information, and ensure timely processing of travel requests.
• Meet productivity, turnaround time (TAT), quality, and customer service standards while following company policies and travel industry guidelines.