Senior Associate

WNS; Gurugram District; On-site; INR 528,000 - 633,000; Full time

Job summary

WNS in Gurgaon is seeking a Travel Helpdesk Executive to handle customer inquiries across phone, email and chat, ensuring professional service and timely resolution. You will perform data quality checks and assist invoicing, while coordinating with hotels, airlines and car rental partners.

The role requires at least 1 year in corporate travel, a graduate or undergraduate degree, and willingness to work a 24/7 shift including graveyard hours, weekends, and holidays.

Qualifications

• Minimum 1 year experience in corporate travel.
• Graduate or Undergraduate qualification.
• Willing to work 24/7 shifts including graveyard, weekends, and holidays.
• Work from office in Gurgaon.

Responsibilities

• Handle customer inquiries via phone, email, chat and other channels.
• Perform data quality checks and invoicing activities.
• Coordinate with vendors (Hotels, Airlines and Car Rental) via outbound calls/emails.
• Manage ticketing queues in Amadeus and process ADM/ARC/BSP transactions.
• Maintain up-to-date knowledge of products, services and policies to assist customers.
• Meet or exceed individual and team KPI/SLA goals.

Skills

Customer service

Communication

Data accuracy

Education

Graduate

Undergraduate

Tools

Amadeus GDS

Job description

Customer interaction and satisfaction: Handling customer inquiries, issues, and requests in a professional, courteous, and timely manner through various channels (phone, email, chat, etc.), striving for customer satisfaction and maintaining loyalty

Working on completing data quality checks and completing invoicing activities on multiple tools

Communicate with the vendors (Hotels, Airlines and Car Rental Companies) through outbound calls/emails.

Work on Ticketing queues in the GDS- Amadeus and take appropriate action. Eg:fulfill tickets, process ADM's / Process ARC's / BSP's* transactions etc

Product and process knowledge: Maintaining up-to-date knowledge of the company's products, services, policies, processes, and procedures to provide accurate information and assistance to customers.

Feedback collection: Gathering customer feedback, identifying trends, and escalating them to supervisors to improve processes and services.

Objective achievement: Meeting or exceeding individual and team performance goals.

Professional development: Participating in training programs and coaching to enhance customer service skills, knowledge, and competence

Adherence to defined KPI/SLA of the process

Will work on a 24/7 shift schedule including graveyard shifts, weekends, and holidays.

5 Days Working

2 Days Off

Rotational Shift and Rotational off

Work from office

Location - Gurgaon

Experience - Minimum 1 year experience in corporate travel

Salary - 52K (Based on Interview)

Qualification - Graduate and Undergraduate