Sr Process Associate : 32K : Grads & UG : 5 Days Work : Apply Now

Outpace Consulting Services; Gurugram District, New Delhi; On-site; INR 180,000 - 340,000; Full time

Job summary

Outpace Consulting Services in Gurgaon invites candidates for a Customer Support role with 1 year of BPO experience. Walk-ins daily, working 24x7 shifts, 5 days a week, with cab facilities for both sides and immediate joining options.

Candidates should have excellent communication skills and be ready to handle queries across calls, chat, WhatsApp and email, ensuring timely resolutions and CRM updates.

Qualifications

• Graduate/UG with minimum 1 year BPO experience.
• Must have excellent communication skills.
• Ready for 24x7 shifts and 5-day working week.
• Immediate joiners preferred.

Responsibilities

• Handle customer queries via calls, WhatsApp, chat, and email.
• Provide accurate product and service information.
• Resolve complaints professionally and timely.
• Follow up to ensure proper resolution.
• Maintain CRM records and coordinate with internal teams.
• Maintain positive, customer-friendly attitude.
• Meet target response times.

Skills

Communication skills

Job description

Hi,

We are Hiring for Leading ITES Company In Gurgaon for Customer Support.

Daily Walk-in @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3)

Landmark : Near Hotel Nirulas

Walk-in Time : 11 am to 3 Pm

JOB LOCATION & SALARY

GURGAON

1: Graduate/UG with min 1 Year Exp in BPO

2: Candidate Must Not Have Any Exams in the Next 6 Months

3: 24x7 Shifts

4: 5 Days Working

5: Both Side Cabs

6: Excellent Communication Skills

7: Immediate Joiners Preferred

Job Responsibilities

• Handle customer queries through calls, WhatsApp, chat, and email.
• Provide accurate information about products and services.
• Resolve customer complaints and issues in a professional and timely manner.
• Follow up with customers to ensure proper resolution.
• Maintain records of customer interactions and update details in CRM/software.
• Coordinate with internal teams for issue resolution.
• Maintain a positive and customer-friendly attitude.
• Achieve assigned customer service and response-time targets.