Customer Support Executive

NLB Services; New Delhi, Gurugram District; On-site; INR 240,000 - 360,000; Full time

Job summary

NLB Services is hiring for a Customer Service Associate (GDS) in Travel Operations. You will handle inbound calls for domestic air, hotel, and bus bookings, and use GDS tools to amend tickets and manage PNRs. Strong communication and a customer-first approach are essential.

Location is Gurgaon Sec 32 with a 30 KM hiring radius; 6 days a week and 9-hour shifts. GDS experience (Amadeus/Galileo) is preferred; undergraduate candidates are welcome.

Qualifications

• Undergraduate or above with willingness to work in travel operations.
• Experience with inbound customer service and travel support is preferred.
• Familiarity with GDS platforms (Amadeus/Galileo) is advantageous.

Responsibilities

• Handle inbound calls related to Domestic Air, Hotel, and Bus bookings.
• Assist with booking status, payments, cancellations, refunds, baggage, seat selection, meals, and schedule changes.
• Use GDS tools to amend tickets and manage PNRs for single or multiple passengers.
• Prepare and modify itineraries; reissue tickets as needed; retrieve PNRs, ticket numbers, airline and airport codes, and fare info.
• Follow up with customers via calls and emails for pending or escalated cases.

Skills

GDS platforms

Inbound customer service

Booking support

PNR creation/management

Air/Hotel/Bus bookings

Education

Undergraduate

Tools

Amadeus

Galileo

Job description

We are hiring for Customer Service & Booking Support

Inbound Voice (Back Office)

• Location Gurgaon Sec 32 (hiring radius 30 KM)
• Undergraduate with 6 months GDS experience can be considered
• 6 Days working
• 9 Hrs shift

Customer Service Associate (GDS) - Travel Operations

About the Role

We are seeking customer-focused professionals to join our Travel Operations team. The role involves handling inbound customer enquiries related to Domestic Air, Hotel, and Bus bookings while delivering exceptional customer service. Candidates with prior experience in inbound customer service, travel operations, and GDS platforms (Amadeus/Galileo) will be preferred.

The ideal candidate should possess strong communication skills, a customer-first approach, and the ability to manage travel amendments, rescheduling requests, and post-booking support efficiently.

Key Responsibilities

Customer Service & Booking Support

• Handle inbound customer calls related to Domestic Air, Hotel, and Bus booking enquiries.
• Provide assistance on:
  • Booking status
  • Payment status
  • Cancellations and refunds
  • Baggage allowance
  • Seat selection and meal requests
  • Schedule changes
  • General travel-related enquiries

GDS Operations (For GDS Consultants)

• Assist customers with ticket amendments and rescheduling requests using GDS tools and airline agency systems.
• Create and manage PNRs for single and multiple passengers across domestic and international itineraries.
• Modify simple and complex itineraries.
• Perform ticket revalidation and reissuance activities.
• Retrieve and manage:
  • PNRs
  • Ticket numbers
  • Airline codes
  • Airport codes
  • Fare and routing information
• Utilize Amadeus and/or Galileo systems effectively to support customer requests.
• Follow up with customers via calls and emails for pending or escalated cases.

For more details contact-

[e-mail]

9450396989