Walk-in | Service Advisor

RK Royal Engineers; Hyderabad; On-site; INR 250,000 - 360,000; Full time

Job summary

RK Royal Engineers is seeking a Service Advisor for an Royal Enfield dealership. The role serves as the primary contact between customers and the workshop, handling service intake, customer concerns, and accurate job cards with estimates.

You will coordinate with technicians and parts teams to ensure timely updates, proper billing, and smooth handovers at delivery, while maintaining high customer satisfaction and clear explanations of work performed.

Qualifications

• 1–5 years of experience as a Service Advisor in a two-wheeler dealership or workshop.
• Experience with Royal Enfield/two-wheeler dealerships is an advantage.
• Strong customer-handling and communication skills.

Responsibilities

• Receive motorcycles for service and record customer concerns.
• Prepare detailed job cards and estimates.
• Coordinate with technicians and spare parts to minimize delays.
• Provide regular updates and explain charges to customers.
• Ensure the final delivery includes explanation of work and future maintenance.

Skills

Customer handling

Communication

Technical knowledge

Servicing & maintenance

Explain issues clearly

Estimation & billing

Workshop coordination

Problem solving

Working under pressure

Job description

Service Advisor Royal Enfield Dealership

Department

Service / After-Sales

Reports To

Service Manager / Workshop Manager

Job Purpose

The Service Advisor is the primary point of contact between the customer and the workshop. The role is responsible for receiving motorcycles for service, understanding customer concerns, preparing accurate job cards, coordinating with technicians, explaining repair requirements and estimates, providing service updates, and ensuring timely delivery and customer satisfaction.

Key Responsibilities

Customer Reception

• Welcome customers visiting the service centre.
• Understand and accurately record customer complaints and vehicle concerns.
• Conduct initial vehicle inspection with the customer.
• Explain the service process, estimated time, and expected charges.
• Prepare detailed job cards based on customer requirements.

Workshop Coordination

• Coordinate with technicians regarding customer complaints and repair requirements.
• Ensure the motorcycle is assigned to the appropriate technician.
• Monitor job progress throughout the repair/service process.
• Communicate additional repair requirements to customers and obtain approval before proceeding.
• Coordinate with spare parts and workshop teams to minimize delays.

Cost & Estimate Management

• Prepare service estimates accurately.
• Explain labour charges, parts costs, consumables, and other applicable charges.
• Obtain customer approval for additional work.
• Ensure billing is aligned with approved work.

Customer Communication

• Provide customers with regular updates regarding service progress.
• Inform customers promptly about delays or additional requirements.
• Explain completed repairs and maintenance work at delivery.
• Address customer questions professionally.
• Handle customer complaints and elevate unresolved issues to the Service Manager.

Vehicle Delivery

• Conduct final inspection/quality check coordination before delivery.
• Explain work performed and parts replaced.
• Explain the invoice and charges clearly.
• Ensure the customer understands any recommended future maintenance.
• Schedule the next service where applicable.
• Conduct post-service follow-up to confirm customer satisfaction.

Key Performance Indicators – KPIs

• Number of repair orders/job cards handled
• Customer satisfaction
• Labour sales
• Parts sales
• Average repair order value
• Service retention
• Repeat service customers
• Additional job conversion
• On-time delivery percentage
• Complaint resolution
• Customer follow-up completion

Required Skills

• Strong customer-handling skills
• Good communication skills
• Basic technical knowledge of motorcycles
• Good understanding of servicing and maintenance
• Ability to explain technical issues in simple language
• Estimation and billing knowledge
• Workshop coordination skills
• Problem-solving ability
• Ability to work under pressure

Experience

1–5 years of experience as a Service Advisor in a two-wheeler/automobile dealership or workshop preferred.

Royal Enfield/two-wheeler dealership experience will be an advantage.