Senior Service Advisor

Talent Corner Hr Services; Mumbai; On-site; INR 391,000 - 580,000; Full time

Benefits offered by this job

Performance-based increments

Job summary

Talent Corner Hr Services is seeking a Senior Service Advisor to join our premium automotive service team in Mumbai. The role requires hands-on experience with authorized luxury brands, excellent English communication, and a professional demeanor.

You will interact with customers, liaise with workshop teams, interpret diagnostic information, and guide customers through maintenance options, warranties, and service plans.

Qualifications

• Minimum 3 years to 10 years in service advisor or service engineer roles with luxury automotive dealerships.
• Excellent English communication and presentable appearance.
• Strong understanding of automotive systems and diagnostic procedures.

Responsibilities

• Act as liaison between customers and workshop ensuring clear communication.
• Provide technical assistance to customers, dealerships and internal teams.
• Prepare service quotations and documentation.
• Educate customers on maintenance schedules and warranty details.
• Ensure compliance with manufacturer standards and safety regulations.
• Monitor and manage inventory of spare parts and consumables.
• Collaborate with cross-functional teams to improve service delivery.

Skills

Customer interaction

Communication

Technical support

Diagnostic tools

Team collaboration

Education

Diploma (3 years) in Mechanical/Automobile Eng

Bachelors in Mechanical/Automobile Eng

Tools

Diagnostic tools

Diagnostic software

Job description

Role & responsibilities

Job Description: Senior Service Advisor

Job Summary:

Company is seeking a highly experienced, customer-focused and presentable Service Engineer / Advisor to join our premium automotive service team. The ideal candidate will have hands on experience with authorized dealerships in automotive brands. This is a customer-facing role that demands excellent communication in English, in-depth technical knowledge, and a confident, professional demeanor. A well-groomed appearance is essential to maintain the high service standards associated with luxury automotive clients.

Responsibilities:

1. Customer Interaction:

• Act as the primary liaison between customers and the workshop team, ensuring clear and courteous communication.
• Communicate with customers and vendors to understand their service requirements and provide appropriate solutions.
• Handle inquiries, complaints, and feedback related to vehicle service and repairs with a focus on customer satisfaction.
• Educate customers on maintenance schedules, warranty details, and service options available.

2. Technical Support:

• Provide technical assistance and support to customers, dealerships, and internal teams regarding vehicle maintenance, repairs, and troubleshooting.
• Interpret technical manuals, bulletins, and diagnostic procedures to resolve issues effectively.
• Coordinate with service engineers and technicians to ensure timely resolution of complex technical problems.
• Going for test drive on both with technician before work & with customer at the car delivery time.

3. Documentation and Reporting:

• Maintain accurate records of service requests, repairs performed, and parts used for each vehicle additionally suggest repair works if required.
• Generate reports on service activities, technical issues, and customer interactions to track trends and identify areas for improvement.
• Prepare service quotations, invoices, and other documentation on Autorox as required.

4. Training and Development:

• Stay updated on the latest technological advancements in automotive systems and repair techniques.

5. Quality Assurance:

• Ensure compliance with manufacturer's standards, service protocols, and safety regulations.
• Conduct quality checks on repaired vehicles to verify workmanship and performance standards.

6. Inventory Management:

• Monitor and manage inventory levels of spare parts and consumables required for vehicle servicing.
• Coordinate with procurement teams to replenish stock and maintain adequate supply levels.

7. Team Collaboration:

• Collaborate with cross-functional teams including engineering to address customer issues and improve service delivery processes.
• Participate in meetings and contribute insights on technical matters and customer service strategies.

Preferred candidate profile

Educational Background (Mandatory): 3 years of full time Diploma , 4 years of Bachelors degree in Mechanical Engineering/Automobile Engineering, from recognized institute.

• Minimum experience: Minimum 3 years to maximum 10 years of work experience in a service advisor or service engineer role from following Authorized luxury dealerships Audi, BMW, Mercedes , Jaguar Land Rover, Lexus, Porsche, Maserati, Bentley , Rolls-royce, Mc-Laren, Volvo.
• Age: Between 25 to 45
• Communication Skills: Must possess excellent verbal and written communication skills in English to interact effectively with customers, dealerships, and internal teams.
• Presentational skill: A well-presented, customer-facing personality with a passion for the automotive sector with good personality.
• Personality: Good looking, confident, neat, well-groomed, Height 5.8 Feet tall, polished and customer-appropriate appearance.
• Technical Skills: Strong understanding of automotive systems, diagnostic tools, and repair techniques. Proficiency in using computerized diagnostic equipment and software.
• Problem-Solving Ability: Analytical mindset to diagnose complex technical issues and propose effective solutions.
• Organizational Skills: Ability to prioritize tasks, manage time efficiently, and work under pressure to meet service deadlines.
• Customer Focus: Commitment to providing exceptional customer service and maintaining positive relationships with stakeholders.
• Team Player: Ability to work collaboratively in a team environment and contribute to achieving departmental goals.
• Adaptability: Willingness to adapt to changes in technology, industry standards, and job responsibilities as required.

Benefits: Monthly salary incrementation from starting month based on performance.