Walk-in | Sr Associate : Travel Chat Support : 31K CTC : Gurgaon : Apply Now

Outpace Consulting Services; New Delhi, Gurugram District; On-site; INR 250,000 - 400,000; Full time

Benefits offered by this job

Both Side Cab

5 Days Working

Job summary

Outpace Consulting Services in Gurgaon is hiring for an International Travel Back Office role. You will handle travel bookings, cancellations, and itinerary changes, ensuring accuracy and timely responses.

We seek graduates with travel process exposure and excellent communication. The position offers 24x7 shifts, five-day work weeks, and cab facilities. Immediate joiners preferred and walk-in interviews are encouraged.

Qualifications

• Graduate/UG with 6 months travel process experience.
• Excellent communication skills.
• Willing to work 24x7 shifts.
• 5 Days Working.
• Both Side Cab facility.
• Immediate joiners preferred.

Responsibilities

• Handle international travel back-office tasks: flight bookings, hotel reservations, and ticketing.
• Process requests for rescheduling, refunds, and changes.
• Coordinate with airlines, travel agencies, and internal teams.
• Verify passenger details, bookings, and travel documents.
• Work with travel reservation systems and GDS platforms like Amadeus/Sabre.
• Maintain accurate booking records and update customer information.
• Meet productivity, TAT, quality, and service standards.

Skills

Excellent communication skills

Education

Graduate/UG with min 6 months Exp in Travel Process

Job description

Hi,

We are Hiring for Leading ITES Company In Gurgaon for Customer Support - Travel Backoffice Support

Daily Walk-in @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3)

Landmark : Near Hotel Nirulas

Walk-in Time : 11 am to 1 Pm

JOB LOCATION & SALARY

GURGAON

• 1: Graduate/UG with min 6 months Exp in Travel Process
• 2: Candidate Must Not Have Any Exams in the Next 4 Months
• 3: 24x7 Shifts
• 4: 5 Days Working
• 5: Both Side Cabs
• 6: Excellent Communication Skills
• 7: Immediate Joiners Preferred

Roles and Responsibilities International Travel Back Office

• Handle international travel-related back-office operations, including flight bookings, hotel reservations, ticketing, cancellations, and itinerary modifications.
• Process customer requests related to travel bookings, rescheduling, refunds, and reservation changes accurately and efficiently.
• Coordinate with airlines, travel agencies, and internal teams to resolve booking discrepancies and travel-related issues.
• Verify passenger details, booking confirmations, travel documents, and payment information to ensure accuracy.
• Work with travel reservation systems, CRM tools, and GDS platforms such as Amadeus, Sabre, or Galileo, as applicable.
• Maintain accurate booking records, update customer information, and ensure timely processing of travel requests.
• Meet productivity, turnaround time (TAT), quality, and customer service standards while following company policies and travel industry guidelines.