Walk-in | Senior Accountant

Kotwala Enterprise Pvt Ltd; Mumbai; On-site; INR 500,000 - 900,000; Full time

Benefits offered by this job

Client retention and satisfaction.

Account revenue and profitability.

Achievement of sales and growthtargets

Job summary

Kotwala Enterprise Pvt Ltd in Mumbai is seeking an Account Manager to build and sustain strong client relationships, serve as the main point of contact, and understand client objectives to align products and services with their needs. You will coordinate with internal teams to ensure timely delivery, monitor accounts and renewals, identify upsell opportunities, and prepare proposals and reports.

The role requires excellent communication, negotiation skills, and the ability to manage multiple

Qualifications

• Bachelor's degree or higher in a business-related field.
• Excellent communication and interpersonal skills.
• Strong relationship-building and negotiation abilities.
• Customer-focused approach with problem-solving skills.

Responsibilities

• Build and maintain strong, long-term relationships with clients.
• Serve as the primary point of contact for assigned customers.
• Understand client needs, business objectives, and expectations.
• Coordinate with internal teams to ensure timely delivery of products and services.
• Monitor client accounts, projects, orders, and service requirements.
• Address customer concerns and resolve issues promptly and professionally.
• Follow up with clients regularly to ensure satisfaction and identify additional needs.
• Identify opportunities for upselling, cross-selling, and account growth.
• Prepare quotations, proposals, presentations, and account reports as required.
• Track sales targets, revenue, account performance, and customer retention.
• Maintain accurate and up-to-date client records in CRM systems.
• Negotiate contracts, pricing, and service agreements within company guidelines.
• Collaborate with sales, marketing, finance, operations, and customer support teams.
• Prepare regular updates and reports for management.
• Stay informed about industry trends, competitors, and customer requirements.
• Ensure a high level of customer service and professionalism at all times.

Skills

Communication skills

Relationship-building

Negotiation abilities

Time-management

Organizational skills

CRM software

Microsoft Office

Analytical and reporting skills

Education

Bachelor's degree in Business Administration, Marketing, Sales, or a related field

Tools

CRM software

Microsoft Office

Job description

Role & responsibilities

• Build and maintain strong, long-term relationships with clients.
• Serve as the primary point of contact for assigned customers.
• Understand client needs, business objectives, and expectations.
• Coordinate with internal teams to ensure timely delivery of products and services.
• Monitor client accounts, projects, orders, and service requirements.
• Address customer concerns and resolve issues promptly and professionally.
• Follow up with clients regularly to ensure satisfaction and identify additional needs.
• Identify opportunities for upselling, cross-selling, and account growth.
• Prepare quotations, proposals, presentations, and account reports as required.
• Track sales targets, revenue, account performance, and customer retention.
• Maintain accurate and up-to-date client records in CRM systems.
• Negotiate contracts, pricing, and service agreements within company guidelines.
• Collaborate with sales, marketing, finance, operations, and customer support teams.
• Prepare regular updates and reports for management.
• Stay informed about industry trends, competitors, and customer requirements.
• Ensure a high level of customer service and professionalism at all times.

Preferred candidate profile

• Bachelors degree in Business Administration, Marketing, Sales, or a related field.
• Previous experience in account management, sales, customer service, or business development is preferred.
• Excellent communication and interpersonal skills.
• Strong relationship-building and negotiation abilities.
• Customer-focused approach with strong problem-solving skills.
• Good organizational and time-management skills.
• Ability to manage multiple clients and priorities simultaneously.
• Proficiency in Microsoft Office and CRM software.
• Strong analytical and reporting skills.
• Ability to work independently and as part of a team.
• Target-oriented, proactive, and professional attitude

Perks and benefits

• Client retention and satisfaction.
• Account revenue and profitability.
• Achievement of sales and growth targets.
• Upselling and cross-selling performance.
• Customer response and issue-resolution time.
• Timely completion of client deliverables and follow-ups.