Customer Success Manager

Prudent Globaltech Solutions; Hyderabad; On-site; INR 1,200,000 - 1,700,000; Full time

Job summary

Prudent Globaltech Solutions is seeking a proactive Customer Success & Account Management Specialist in Hyderabad to own key accounts, drive retention, and grow revenue through consulting and cross-sell strategies. You will bridge sales, relationship management, and customer experience to ensure value realization for clients.

You will lead strategic reviews, collaborate with Sales, Product, Marketing, and Delivery, and develop account growth plans to meet targets.

Qualifications

• Bachelor's degree in Business, Marketing, or related field.
• 5+ years in Sales, Account Management, or Customer Success.
• Proven success in revenue generation and client retention.
• Strong business acumen and understanding of sales cycles.
• Excellent communication, negotiation, and presentation skills.
• Ability to manage multiple high-value accounts.

Responsibilities

• Serve as the primary point of contact for assigned key accounts.
• Build trusted advisor relationships with stakeholders and decision-makers.
• Ensure onboarding, adoption, and ongoing satisfaction.
• Conduct regular business reviews (QBRs/MBRs) with clients.
• Drive upselling, cross-selling, and renewals across accounts.
• Identify whitespace opportunities within existing client portfolios.
• Develop account growth plans aligned with client business goals.
• Monitor customer health metrics and mitigate churn risks.
• Provide customer feedback to improve product/service offerings.
• Support go-to-market strategies and client campaigns.

Skills

Relationship Building

Strategic Thinking

Negotiation

Customer-Centric Mindset

Data-Driven Decision Making

Adaptability

Ownership

Education

Bachelor's degree in Business, Marketing, or related field

Tools

Salesforce

HubSpot

Zoho

Job description

Role Summary

We are seeking a proactive and strategic Customer Success & Account Management Specialist to drive client retention, expansion, and revenue growth. This role sits at the intersection of sales, relationship management, and customer experience, requiring a balance of commercial acumen and customer-centric thinking.You will own key accounts, ensure value realization for clients, and identify growth opportunities through deep engagement and consultative selling.

Key Responsibilities

1. Account Management & Client Success

• Serve as the primary point of contact for assigned key accounts
• Build trusted advisor relationships with stakeholders and decision-makers
• Ensure successful onboarding, adoption, and ongoing satisfaction
• Conduct regular business reviews (QBRs/MBRs) with clients

2. Revenue Growth & Expansion

• Drive upselling, cross-selling, and renewals across accounts
• Identify whitespace opportunities within existing client portfolios
• Develop account growth plans aligned with client business goals
• Consistently achieve or exceed revenue and retention targets

3. Customer Experience & Retention

• Monitor customer health metrics and proactively mitigate churn risks
• Resolve escalations efficiently while maintaining client trust
• Deliver a seamless and high-quality customer experience

4. Strategic Collaboration

• Work closely with Sales, Product, Marketing, and Delivery teams
• Provide customer feedback to improve product/service offerings
• Support go-to-market strategies and client-specific campaigns

5. Business Development

• Identify and pursue new opportunities within existing networks
• Contribute to pipeline generation through referrals and relationships
• Support proposal development and client presentations

Key Performance Indicators (KPIs)

• Revenue growth from existing accounts (%)
• Net Revenue Retention (NRR)
• Customer Retention/Churn Rate
• Upsell & Cross-sell conversion rates
• Customer Satisfaction (CSAT) / Net Promoter Score (NPS)
• Average deal size growth
• Account expansion pipeline value

Required Qualifications

• Bachelors degree in Business, Marketing, or related field
• 5+ years of experience in Sales, Account Management, or Customer Success
• Proven success in revenue generation and client retention
• Strong business acumen and understanding of sales cycles
• Excellent communication, negotiation, and presentation skills
• Ability to manage multiple high-value accounts simultaneously

Core Competencies

• Relationship Building & Stakeholder Management
• Strategic Thinking & Problem Solving
• Negotiation & Closing Skills
• Customer-Centric Mindset
• Data-Driven Decision Making
• Adaptability & Ownership

Preferred Qualifications

• Experience in B2B / SaaS / Enterprise Sales environments
• Hands-on experience with CRM tools (Salesforce, HubSpot, Zoho)
• Exposure to customer success platforms (Gainsight, Freshworks, etc.)
• Strong analytical skills and experience with reporting dashboards

Skills

Revenue Growth Strategies

Business Development

Strategic Planning

Communication Skills

Cross-selling Techniques

Problem-solving

Sales Target Achievement

Customer Service Excellence

Negotiation Skills

Client Relationship Management