Walk-In Sat 10th & Sun 11th Oct Customer Support International Chat

TELUS Digital; Dadri; Sur place; INR 240 000 - 360 000; Plein temps

Avantages offerts par ce poste

Free pick up and drop facility within

Medical Insurance

Life Insurance

Résumé du poste

TELUS Digital in Noida is hosting a walk-in for a Voice Process role. The position handles inbound calls and chats from wire transfer customers, ensuring accurate order processing and prompt issue resolution.

Fresh graduates and those with 1 year of international voice experience are welcome. Night shifts, 24x7 operations, and relocation to Noida are part of the role with medical and life insurance benefits.

Qualifications

• Educational Qualification: Any Graduate
• Fresher graduates are eligible to apply
• Graduates with a minimum 1 year of International Voice experience are required
• Excellent Written & communication in English
• Should be comfortable in night shifts and rotational week offs
• Relocation to Noida location is required

Responsabilités

• Performing inbound calls/chat from wire transfer customers and agents.
• Take inbound calls per day from the customers.
• Answer a wide range of inquiries and solve a wide range of customer service issues and problems.
• This job has a highly regimented schedule and requires a full day of assisting customers on the phone.
• Strong customer service skills including diplomacy and the art of diffusing tense situations are required.
• Processing customers orders and ensuring its accuracy and completion.
• Participating in continuous training sessions and sharing best practices.
• Show good oral and written skills for call escalation via call sheet completion or call escalation.

Connaissances

Customer service

Communication skills

Call handling

English proficiency

Formation

Any Graduate

Description du poste

Walk-In Date: (Sat)10th& (Sun)11th Oct

Time: 12 PM to 4 PM

Venue: tower 6, UG Floor, Telus Digital, Candor Tech Space, Sector 135 Noida

Role & Responsibilities

• Performing inbound calls/chat from wire transfer customers and agents.
• Take inbound calls per day from the customers.
• Answer a wide range of inquiries and solve a wide range of customer service issues and problems.
• This job has a highly regimented schedule and requires a full day of assisting customers on the phone.
• Strong customer service skills including diplomacy and the art of diffusing tense situations are required.
• Processing customers orders and ensuring its accuracy and completion.
• Participating in continuous training sessions and sharing best practices.
• Show good oral and written skills for call escalation via call sheet completion or call escalation.

Preferred Candidate Profile

• Educational Qualification: Any Graduate (Result awaited can apply)
• Fresher graduates are eligible to apply
• Graduates with a minimum 1 year of International Voice experience are required.
• Excellent Written & communication in English.
• Should be comfortable in night shifts and rotational week offs.
• Ability to model the corporate value of respect, courage, passion, teamwork and integrity.
• Working Model : 24*7 (work from Office)
• Candidate should be comfortable with relocation to job location- Noida

Perks and Benefits

• Free pick up and drop facility will be provided within 35 Kms from office address
• Medical Insurance
• Life Insurance