Walk-In@YMCA Fri 9th Oct Customer Support International Chat

TELUS Digital; Dadri; On-site; INR 279,000 - 424,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Free pickup/drop within 35 kms

Job summary

TELUS Digital is conducting a walk-in interview for a customer service associate role in Noida. The candidate will handle inbound chat and calls from wire transfer customers, resolve inquiries, and maintain a structured 24/7 schedule. Strong English communication and willingness to work night shifts are essential.

Fresher graduates are welcome, with preference for those having international voice exposure. Relocation to Noida is required.

Qualifications

• Any Graduate can apply (result awaited accepted)
• Fresher graduates are eligible to apply
• Minimum 1 year of international voice experience preferred
• Excellent written & spoken English

Responsibilities

• Handle inbound chat from wire transfer customers and agents.
• Take inbound calls from customers.
• Resolve inquiries and issues with professional customer service.
• Maintain a full-day, regimented schedule for phone-based support.
• Escalate issues with clear call sheets and documentation.
• Process orders accurately and ensure completion.
• Participate in ongoing training and share best practices.

Skills

Inbound chat handling

Inbound calls

Problem solving

Communication in English

Night shifts

Education

Any Graduate

Job description

Job description

Walk-In Date: Friday 9th Oct

Time: 10.00 AM to 4.00PM

Venue:

YMCA Tourist Hostel, Gate No 1, Jai Singh Marg, Hanuman Road Area, Connaught Place, New Delhi, Delhi 110001

Role & Responsibilities

• Performing inbound chat from wire transfer customers and agents.
• Take inbound calls per day from the customers.
• Answer a wide range of inquiries and solve a wide range of customer service issues and problems.
• This job has a highly regimented schedule and requires a full day of assisting customers on the phone.
• Strong customer service skills including diplomacy and the art of diffusing tense situations are required.
• Processing customers orders and ensuring its accuracy and completion.
• Participating in continuous training sessions and sharing best practices.
• Show good oral and written skills for call escalation via call sheet completion or call escalation.

Preferred Candidate Profile

• Educational Qualification: Any Graduate (Result awaited can apply)
• Fresher graduates are eligible to apply
• Graduates with a minimum 1 year of International Voice experience are required.
• Excellent Written & communication in English.
• Should be comfortable in night shifts and rotational week offs.
• Ability to model the corporate value of respect, courage, passion, teamwork and integrity.
• Working Model : 24*7 (work from Office)
• Candidate should be comfortable with relocation to job location- Noida

Perks and Benefits

• Free pick up and drop facility will be provided within 35 Kms from office address
• Medical Insurance
• Life Insurance